Tiesha Lewis
New Orleans,LA
Summary
Dedicated professional with extensive experience in data management and customer service. Proven ability to enhance operational processes while ensuring high levels of customer satisfaction through effective communication and quality control.
Overview
9
9
years of professional experience
Work History
Management Development Analyst I
City of New Orleans
New Orleans, Louisiana
12.2021 - Current
- Generated detailed reports for upper management using MS Excel to support strategic decision-making.
- Coordinated fleet preventative maintenance schedules to enhance vehicle reliability and optimize performance.
- Provided feedback during monthly fleet meetings to enhance operational efficiency.
- Maintained yearly training records to ensure compliance and track employee development.
- Processed payroll accurately and on time to ensure employee satisfaction.
- Submitted work orders for office hardware to streamline procurement processes.
Police Technician
City of New Orleans
New Orleans, Louisiana
09.2017 - 12.2021
- Researched and generated comprehensive reports on car accidents and incidents to support investigations
- Performed background checks for local citizens and NORD camps
- Executed data entry processes to ensure accurate and timely maintenance of information
- Developed and implemented a new public records system that improved accessibility and efficiency
- Managed quality control and maintained high level of customer satisfaction.
- Executed cash handling and balancing to maintain financial integrity.
- Closed out daily cash functions and created deposits
Education
Bachelor of Science - Human Resources
Southern New Hampshire University
Hooksett, NH12-2013
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL05-2007
Skills
- Report generation
- Financial reporting
- Data analysis
- Microsoft Excel
- Budget management
- Process improvement
- Quality control
- Data entry
- Training records management
- Customer satisfaction
- Effective communication
Timeline
Management Development Analyst I
City of New Orleans
12.2021 - Current
Police Technician
City of New Orleans
09.2017 - 12.2021
Bachelor of Science - Human Resources
Southern New Hampshire University
Associate of Arts - General Studies
Northwest Florida State College