Tiesha Poole
Healthcare management
Timonium,MD
Summary
Dedicated healthcare personnel with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Assistant
Blakehurst
10.2017 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Resolve customer issues/complaints, including corrective and preventive actions.
- Used various software applications such as Power Point, Excel and Word for performing complex editing and formatting of various reports, forms, presentations and spreadsheets.
- Assist in performing routine data verification and patient safety, ensuring consistency and data integrity for 200 plus residents.
- Expedited document processing with accurate data entry and timely filing.
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies by ensuring that supply levels were maintained by at least 75%
- Contribute to team effort by accomplishing related results as needed.
- Streamlined communication between departments for better collaboration and increased productivity.
GNA (Geriatric Nursing Assistant)/ RSA (Resident Service Aide)
Health at Home
03.2014 - 10.2017
- Maintained record of vital signs and log of patient condition, progress, and problems
- Followed infection control and emergency procedures and policies
- Efficient with handling administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients and billing) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Complied with HIPAA standards in all patient documentation and interactions.
GNA (Geriatric Nursing Assistant)
North Oaks
04.2008 - 03.2015
- Provided patient-centered care with respect and interpersonal communication skills
- Assisted residents in activities of daily living including bathing, dressing, feeding, repositioning, and transfer to and from the bathroom
- Measured and recorded monthly vital signs including weight
- Observed residents and reported any changes to the nurse
- Transferred residents utilizing the stand-up lift and Hoyer lift
- Answered call lights promptly and provided residents with assistance
- Prioritized patient care
- Trained new nursing aides
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.
GNA (Geriatric Nursing Assistant)
Future Care Cherrywood
01.2006 - 04.2008
- Assisted residents in activities of daily living including bathing, dressing, feeding, repositioning, and transfer to and from the bathroom
- Measured and recorded monthly vital signs including weight
- Observed residents and reported any changes to the nurse
- Transferred residents utilizing the stand-up lift and Hoyer lift
- Answered call lights promptly and provided residents with assistance.
Education
Bachelor of Science in Health Systems Management -
University of Baltimore
Baltimore, MD05.2018
Associates of Arts in General Studies -
Howard Community College
Columbia, MD05.2015
Skills
- Healthcare Management
- Healthcare Policy Analysis
- Administration and Management
- Interpersonal and Written Communication
- Process Improvement
- Healthcare Program Management
- Patient Safety
- Quality Improvement
- Heart saver First Aid CPR AED
- Electronic Medical Record Software
Certification
- Certified Nursing Assistant/Geriatric Nursing Assistant, 12/2006, Present
- Adult CPR/AED
Timeline
Office Assistant
Blakehurst
10.2017 - Current
GNA (Geriatric Nursing Assistant)/ RSA (Resident Service Aide)
Health at Home
03.2014 - 10.2017
GNA (Geriatric Nursing Assistant)
North Oaks
04.2008 - 03.2015
GNA (Geriatric Nursing Assistant)
Future Care Cherrywood
01.2006 - 04.2008
Bachelor of Science in Health Systems Management -
University of Baltimore
Associates of Arts in General Studies -
Howard Community College
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