Tiesha Trotter
Riverdale,United States
Summary
Experienced professional in behavioral treatment with a strong focus on case management and detail-oriented support. Proficient in utilizing local resources to enhance care for families and children. Recognized for delivering compassionate and comprehensive assistance in challenging environments.
Overview
9
9
years of professional experience
Work History
Family Support Specialist-Contractor
ACR Health Services
Decatur, GA
03.2025 - Current
- Provided emotional support to families navigating health and social services.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Provided case management services to families in need of assistance.
- Provided crisis intervention services when necessary.
Registered Behavior Technician
Key Autism Services
Riverdale, GA
08.2022 - 12.2025
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Collaborated with behavior analysts to assess client progress and adapt strategies.
- Maintained accurate documentation of client sessions and behaviors observed.
Customer Service Representative
Chime Solutions
Morrow, GA
09.2020 - 04.2022
- Processed 401(k) and retirement plans, ensuring timely and accurate benefit delivery.
- Resolved pension plan issues to improve customer satisfaction and retention.
- Utilized analytical skills to identify discrepancies in benefit processing.
- Collaborated with team members to optimize benefit processing workflows.
Direct Support Professional
Damar Services
Indianapolis, IN
07.2016 - 09.2020
- Supported children and young adults with autism, behavioral, and cognitive delays across multiple environments.
- Facilitated measurable improvements in clients' social and cognitive skills through tailored activities.
- Managed crisis situations to ensure safety and well-being of clients.
- Promoted positive behaviors by developing individualized strategies for high-risk individuals.
Education
Bachelors Degree - B.S in Psychology
Capella University
Minneapolis, MN05-2025
Skills
- Time Management
- Team Collaboration
- Customer Service
- Adaptability
- Conflict Resolution
- Behavior Assessment
- Communication Skills
- Crisis intervention
- Case management
- Treatment planning
- Behavioral analysis
- Documentation maintenance
- Family support
- Problem solving
Timeline
Family Support Specialist-Contractor
ACR Health Services
03.2025 - Current
Registered Behavior Technician
Key Autism Services
08.2022 - 12.2025
Customer Service Representative
Chime Solutions
09.2020 - 04.2022
Direct Support Professional
Damar Services
07.2016 - 09.2020
Bachelors Degree - B.S in Psychology
Capella University