Tiessa Santana

• Attended to circulation desk by checking books in and out, issuing library cards, placing holds and more.
• Communicated with classroom teachers to plan library visits.
• Helped children select and locate age-appropriate books and educational materials.
• Managed and monitored technology resources and materials.
• Created school library, inventoried and organized books and entered data into system.
• Reshelved books to maintain neat and tidy reading area.
• Coached students, faculty and staff in use of electronic, print and internet resources.

Managed payroll, daily deposits and cost controls.

• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Set employee schedules, delegated work and monitored food quality, Inventory and service performance.
• Provided exceptional service to high volume of daily customers.
• Reduced financial inaccuracies by using Microsoft Office while verifying receipts.

Managed/organized school and student records and reports to maintain integrity, accessibility and confidentiality.

• Kept track of daily attendance of 500+ students.
• Answered multi-line telephones, directed calls and took messages.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Communicated with public, staff and students to answer any questions and address concerns.
• Typed, formatted and edited correspondence and other documents.
• Completed clerical tasks such as filing, copying, faxing, scanning and distributing mail.
• Developed correspondence letters, memos and emails.

• Scheduled appointments and referrals for patients via phone and in person.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Measured vital signs and took medical histories to prepare patients for examination, documented chief complaints.
• Incorporated outside records into charts.
• Administered injections/immunizations and rapid tests for strep to help clinical staff assess conditions.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Organized charts, documents, and maintained confidentiality.
• Performed clerical duties, such as word processing, data entry, scanning, copying, faxing and answering phones and filing.
• Responded to patient callbacks and phone-in prescription refill requests.