Tifany Ponce
Kearny ,NJ
Summary
At Rocky’s Restaurant, I excelled as a Waitress Supervisor, enhancing the dining experience by improving table turnover and maintaining high cleanliness standards. Skilled in conflict resolution and order accuracy, I led team training and fostered a collaborative environment, significantly contributing to service excellence and operational efficiency.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
Rocky’s Restaurant
06.2023 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Education
Harrison High School
Harrison, NJSkills
- Order accuracy
- Customer service
- Conflict resolution
- Inventory controls
Languages
Spanish
Native or Bilingual
Timeline
Waitress Supervisor
Rocky’s Restaurant
06.2023 - Current
Harrison High School
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