Summary
Overview
Work History
Skills
Additional Information
Timeline
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Tifany Smith

Blackfoot,ID

Summary

Experienced manager with excellent leadership skills, executive level support, and superior organizational skills built during a successful career. Grounded leader working collaboratively with all levels of management to promote an engaged, empowering work culture. A Thryv Accelerator award winner for excellent performance nominated by peers, dedicated to partnering with coworkers to promote engaged, empowering work culture.

Overview

17
17
years of professional experience

Work History

Regional Operations Manager

Thryv
01.2014 - 01.2023
  • Sales Operations Support in the Western United States
  • Supported 200+ Sales Associates, 11 Sales Directors and, Worked with Sales Management to remove obstacles to maintain fulfillment workflow
  • Successfully managed team remotely in throughout the West Region
  • Provided campaign tracking results for major campaigns throughout region
  • Provided training on roll out initiatives within region and, by request, outside region
  • Assisted in the creation of executive level support team and beta tested process and procedure for rollout
  • Trained Sales and Support across the company footprint on key initiative roll outs including merger/acquisition incorporation, order processing migration and system conversion for Sales order processing
  • Acted as liaison for Sales with various departments to resolve issues
  • Proactively identified gaps in process and provided solutions to resolve
  • Continuously worked with confidential company data
  • Strong ability to multi-task while maintaining a high level of accuracy and meeting deadlines
  • Maintained strong and collaborative interdepartmental relationships to align Sales efforts with broader business strategies
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Developed processes to save on costs and prevent losses.

Sales Operations Support Supervisor

Thryv
01.2008 - 01.2014
  • Successfully managed day to day operations pertaining to all aspects of campaign management
  • Managed teams remotely in San Jose, Manteca and Spokane, Beaverton
  • Served on many roll-out teams for new initiatives corporate wide
  • Assisted Sales Management in compensation issues, account research and diagnostics on request or as discovered
  • Served as a “go to” for regional support in all areas of expertise

Division Assistant

Thryv
01.2006 - 01.2008
  • Managed sales associate paperwork workflow to account management to ensure timely order submission
  • Served as back up to Executive Assistant in all aspects including, office supply ordering, timecard maintenance, fleet management, meeting planning
  • Worked closely with District Sales manager to achieve goals by assisting sales in all areas
  • Audited paperwork for accuracy
  • Basic office management for expansion office
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Skills

  • Key skills
  • Staff Supervision
  • Excellent Interpersonal Skills
  • Compliance Management
  • Outstanding Communication Skills
  • Sales Support
  • Decision Making
  • Problem Solving
  • Team Leadership
  • Staff Training
  • Microsoft Office Suite
  • Time Management
  • Cross-functional Collaboration

Additional Information

  • CORPORATE AWARDS, Accelerator Award 2022Emerging Leader Program 2015MVP Operations Support for West Region 2013 Individual Achievement AwardsRegional Operations Manager
  • Operations Microsoft Office Skills Microsoft Teams/Zoom Executive Support Organizational Skills Sales Presentations Training – in person and remote Detail Oriented Concur Excellent Listening Skills Virtual Work

Timeline

Regional Operations Manager

Thryv
01.2014 - 01.2023

Sales Operations Support Supervisor

Thryv
01.2008 - 01.2014

Division Assistant

Thryv
01.2006 - 01.2008

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Tifany Smith