TIFFANEY DIXSON
Jackson,MS
Summary
Hardworking motivated team player who focus on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
18
18
years of professional experience
Work History
ASSISTANT STORE MANAGER
Advance Auto Parts
Jackson, Ms
09.2017 - Current
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Evaluated employee skills, built staff teams and executed performance reviews
- Assisted with employee recruitment, interview and hiring processes
- Interacted with customers on sales floor to build rapport and offer product expertise
Customer Service Resolution Specialist
Walmart
08.2015 - 09.2017
- Company Overview: Remote Customer Service Resolution Specialist
- Assisted customers in navigating website features and functions ensuring a seamless user experience
- Collaborated closely with other departments on issue resolution within established service level agreements
- Maintained confidentiality of customer data in accordance with applicable laws and regulations
- Respond to customer inquiries in a timely manner
- Ensure customer satisfaction throughout their experience
- Resolve customer complaints in a professional manner
- Maintain customer records and update customer information
- Process orders and provide accurate information about products and services
- Identify and suggest potential products or services to customers
- Follow-up with customers to ensure their complete satisfaction
- Identify and analyze customer feedback to improve services
- Develop and maintain knowledge of the organization's products and services
- Monitor customer service trends to recommend process improvements
- Managed multiple tasks simultaneously while adhering to quality assurance guidelines and deadlines
- Performed quality assurance checks on completed transactions for accuracy
- Provided technical support to customers, troubleshooting issues and resolving complaints efficiently
- Assisted with setting up accounts for new customers according to their specific needs
- Generated weekly performance metrics reports for management review
- Monitored incoming calls and emails from customers ensuring prompt response times were met
- Remote Customer Service Resolution Specialist
CALL CENTER REPRESENTATIVE
Comcast
Jackson, MS
01.2011 - 08.2015
- Multitasked to resolve inquiries in real time, whilst giving customers full attention
- Entered and updated customer data to create and modify account information
- Answered clients' questions and presented product value propositions to promote purchases
- Persuaded potential customers to make purchases during sales promotions
DATA ENTRY CLERK
SC Auto Repair
Jackson, MS
04.2007 - 12.2010
- Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy
- Provided consistent, reliable information to customers and team members
- Stored completed documents in appropriate locations
- Selected materials needed to complete work assignments
Education
HIGH SCHOOL DIPLOMA -
Bailey Magnet
Jackson, MS05.2003
Skills
- Staff management
- Inventory control
- Operations management
- Customer account updates
- Product knowledge
- Document scanning
- 10-key entry
- Verify data
Languages
English, Advanced
Timeline
ASSISTANT STORE MANAGER
Advance Auto Parts
09.2017 - Current
Customer Service Resolution Specialist
Walmart
08.2015 - 09.2017
CALL CENTER REPRESENTATIVE
Comcast
01.2011 - 08.2015
DATA ENTRY CLERK
SC Auto Repair
04.2007 - 12.2010
HIGH SCHOOL DIPLOMA -
Bailey Magnet