Tiffaney Lee-Roberts
Racine
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
Work History
Inventory Assistant II
Associated Wholesale Grocers Inc.
08.2022 - 08.2024
- Utilized inventory management software SharePoint to track items, prepare reports, and identify discrepancies.
- Used Excel to performed data entry and complete proper paperwork.
- My role involves performing regular inventory counts, assisting in receiving and inspecting incoming shipments, and ensuring that products are stored correctly.
- Strong organizational skills, attention to detail, and collaboration with team members are essential for maintaining efficient inventory operations and ensuring optimal stock availability.
Customer Support Specialist
United Natural Foods, UNFI
08.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
Forklift Operator
United Natural Foods Inc.
03.2019 - 08.2020
- Maintaining a forklift safely and efficiently to transport, load, and unload goods within a warehouse or distribution center.
- This role requires attention to detail to ensure accurate inventory management, adherence to safety protocols, and effective communication with team members.
- The Forklift Operator organizes and stores materials in designated areas conducts routine equipment checks, and reports any maintenance needs.
- A solid commitment to safety, effectiveness in a fast-paced environment, and the ability to follow instructions precisely are essential for succeeding in this position.
Order Selector
United Natural Foods Inc.
08.2018 - 08.2019
- Precisely select orders based on designated quantities and product codes using either a handheld scanner or manual techniques.
- Occasionally participate in inventory counts to maintain accurate and current inventory records.
- Perform quality inspections on chosen items to ensure they adhere to customer standards and specifications.
- Get items ready for shipment by packing, labeling, and organizing them as necessary.
- Operate warehouse equipment, including forklifts and pallet jacks, safely as needed.
- Collaborate effectively with other warehouse personnel, such as supervisors and loaders, to enhance and streamline the order fulfillment process.
Library Assistant
Herzing University
09.2016 - 06.2018
- This role involves administrative, clerical, and customer service tasks to deliver library services effectively.
- Assist patrons in locating materials and using library resources, including computers and online databases, check-in and check-out materials, and managing fines and fees as needed.
- Shelve returned items and maintained the organization of library collections.
- Help with the preparation and setup of library programs and events.
- Respond to inquiries about library policies, procedures, and services.
- Assist with inventory and cataloging of new materials.
- Assist with technology, including public computers and e-resources.
Education
Bachelor of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL04-2026
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Herzing University
Kenosha, WI09.2016
Skills
- Type 40 words per minute
- Proficient with Salesforce CRM, SAP and Excel
- Team player
- Telephone etiquette
- Account updating
- B2B sales and customer service
Activities
- Literature
- Environmental conservation
- Music
- Travel
Timeline
Inventory Assistant II
Associated Wholesale Grocers Inc.
08.2022 - 08.2024
Customer Support Specialist
United Natural Foods, UNFI
08.2020 - 08.2022
Forklift Operator
United Natural Foods Inc.
03.2019 - 08.2020
Order Selector
United Natural Foods Inc.
08.2018 - 08.2019
Library Assistant
Herzing University
09.2016 - 06.2018
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Herzing University
Bachelor of Science - Medical Billing And Coding
Ultimate Medical Academy