Tiffaney Rogers
Cleveland,GA
Summary
Accomplished Load Planner and Project Analyst at Saia Motor Freight, adept in transportation planning and logistics analysis. Leveraged Oracle and McLeod to streamline operations, achieving significant cost reductions. Excelled in team collaboration and critical thinking, ensuring efficient load consolidation and shipment optimization. Proven track record in enhancing logistical processes and training staff, demonstrating exceptional account management skills.
Overview
11
11
years of professional experience
Work History
Carrier Liaison/Project Analyst
Saia Motor Freight
12.2024 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
Load Planner and Project Analyst
Saia Motor Freight
03.2022 - 12.2024
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
- Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
- Analyzed shipment data to identify trends and areas for improvement in load planning operations.
- Load planning for TL, LTL, oversized, ocean, and international shipments.
Transportation Planner
KIK Custom Products
02.2020 - 03.2022
- Examined carrier costs and services to recommend alternatives and improvements.
- Optimized shipping methods to reduce time in transit and lower costs.
- Planner and scheduler in pool chemical division for 7 National Accounts (Amazon, Home Depot...) using Oracle Transportation Management and customer portals.
- Responsible for tending CPU and auto-planning loads and scheduling of 200+ loads on a daily basis.
- Communicate any late pickups, delivers and load changes to appropriate departments.
- Train new employees in systems and internal procedures.
Logistics Coordinator
Syfan Logistics
10.2018 - 12.2019
- Responsible for UPS Atlanta Region dispatching between local hubs.
- Assisted in dispatching daily drivers throughout the US using McLeod.
- Kept driver logs up-to-date from first check-in through load closing.
- Maintained driver information records including CDL and truck identification numbers.
- Assisted in answering all incoming calls as needed.
Dispatch Coordinator / Office Manager
Knepper Heating & Air
07.2016 - 01.2018
- Dispatched technicians for residential and commercial appointments using Acowin.
- Managed all seasonal preventative maintenance calls.
- Maintained up-to-date warranty information for all equipment.
- Managed product stock and reorder supplies as needed.
- Maintain accounting and deposits.
Office Manager
Inland Group & Surveying
11.2014 - 07.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintain appropriate inventory levels for office supplies and place orders as needed.
Education
Associate of Arts - Business
University of Phoenix
Skills
- Transportation Planning
- Logistics Analysis
- Team Collaboration
- Account Management
- Critical Thinking
- Office 365
- Fleet management
- Transportation management
- Route optimization
- Cost reduction
- Shipping operations
- Report preparation
- Route planning
- Schedule management
Timeline
Carrier Liaison/Project Analyst
Saia Motor Freight
12.2024 - Current
Load Planner and Project Analyst
Saia Motor Freight
03.2022 - 12.2024
Transportation Planner
KIK Custom Products
02.2020 - 03.2022
Logistics Coordinator
Syfan Logistics
10.2018 - 12.2019
Dispatch Coordinator / Office Manager
Knepper Heating & Air
07.2016 - 01.2018
Office Manager
Inland Group & Surveying
11.2014 - 07.2016
Associate of Arts - Business
University of Phoenix
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