Tiffaney Snell
Fairfield,TX
Summary
Dynamic Hospitality Lead with extensive experience in managing front desk operations and resolving guest issues. Delivered high customer satisfaction through effective leadership and communication, fostering positive relationships with guests and staff. Enhanced team performance and guest experiences in previous roles.
Overview
10
10
years of professional experience
Work History
Hospitality Lead
Sellmark ranch
Teague, Texas
10.2025 - Current
- Led ranch hospitality operations across guest services, lodging, and event support.
- Welcomed guests and resolved service concerns with professional communication.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Facilitated successful special events to enhance guest experiences and promote venue offerings. such as conferences, banquets, weddings and other social gatherings.
- Coordinated daily schedules for front desk, housekeeping, and maintenance teams to ensure seamless operations.
- Managed room readiness, conducted cabin inspections, and ensured common areas met presentation standards.
- Conducted regular inspections of guest rooms to ensure they meet company standards.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Utilized software applications for tracking reservations, billing information and other data related to customer stays at the hotel.
Cafeteria Manager
Fairfield ISD
Fairfield, Texas
01.2024 - 10.2025
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Managed student breakfast and lunch preparation for Fairfield ISD campuses
- Supervised Fairfield ISD cafeteria staff during daily meal service
- Coordinated staff schedules and work assignments for meal periods
- Trained cafeteria team on food safety and sanitation procedures
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Monitored inventory, ordering, and storage for cafeteria supplies
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
- Followed USDA meal guidelines and district nutrition standards
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Inspected kitchen equipment and reported maintenance needs promptly
- Oversaw food preparation, verifying procedural compliance with company guidelines.
- Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
- Pitched in to help cafeteria employees with various food preparation and serving tasks.
- Supported parents, students, and staff with cafeteria service needs
Assistant Manager
Dairy Queen
Fairfield, Texas
06.2016 - 09.2023
- Supervised front counter, drive-thru, and dining room operations at Dairy Queen.
- Oversaw food preparation, quality checks, and order accuracy for Dairy Queen guests.
- Trained crew on Dairy Queen service standards and food safety procedures.
- Scheduled staff coverage for busy shifts and daily restaurant needs.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Handled customer service inquiries at Dairy Queen and complaints in a timely manner.
- Addressed customer concerns and resolved service issues with professional communication.
- Coordinated inventory counts, product ordering, and stockroom organization.
Education
Fairfield ISD
Fairfield, TexasSkills
- Hospitality operations
- Event coordination
- Guest relations management
- Customer relations
- Issue resolution
- Food safety
- Staff scheduling
- Team leadership
- Property management systems
- Billing management
- Payroll administration
- Housekeeping standards
- Cash handling proficiency
- Sales and marketing
- First aid and CPR
Timeline
Hospitality Lead
Sellmark ranch
10.2025 - Current
Cafeteria Manager
Fairfield ISD
01.2024 - 10.2025
Assistant Manager
Dairy Queen
06.2016 - 09.2023
Fairfield ISD