Pulcherie Bekono
Washington,DC
Summary
Multilingual professional with robust expertise in customer service across hospitality and office environments. Demonstrates strong organizational skills and adaptability while managing guest relations and operational tasks. Committed to enhancing service quality through effective communication and a friendly demeanor.
Overview
6
6
years of professional experience
Work History
Hospitality Lead
Bartaco
Washington, DC
08.2025 - Current
- Enhanced customer service quality by overseeing daily operations effectively and efficiently.
- Resolved customer complaints swiftly, significantly boosting overall satisfaction.
- Facilitated seamless restaurant operations as a liaison between guests, management, and staff.
- Managed customer inquiries through phone and email with professionalism and promptness.
- Greeted and assisted customers directly, ensuring inquiries were addressed and complaints resolved.
- Trained new staff on policies and service standards to uphold company expectations.
- Analyzed guest feedback surveys to identify improvement areas and implement necessary changes.
Office Services Employee
Goodell DeVries Leech & Dann
Baltimore, USA
10.2024 - 06.2025
- Served as primary point of contact for office visitors, ensuring professionalism and courtesy.
- Executed high-volume printing, scanning, and copying requests with precision and adherence to standards.
- Coordinated organization and restocking of office supplies, enhancing operational efficiency.
- Managed deliveries and streamlined mail distribution for internal departments.
- Ensured functionality of office equipment while maintaining adequate supply levels.
- Created spreadsheets in Microsoft Excel for accurate record-keeping and reporting purposes.
- Processed electronic and physical court filings efficiently for legal practice.
Intern
Brookings Institution
Washington, District of Columbia
02.2021 - 08.2021
- Conducted research on policy issues influencing social and economic trends.
- Collaborated with teams to analyze data and synthesize findings.
- Assisted in preparing briefing materials for public events and discussions.
- Maintained databases to ensure accurate tracking of project progress.
- Organized client meetings to deliver timely project updates.
- Facilitated team discussions to generate ideas and enhance workflows.
Education
Bachelor of Science - Sociology, Concentration in Criminal Justice
Towson University
Towson, MD05-2027
Skills
- Hospitality
- Customer Service
- Front desk operations
- POS Systems
- Microsoft Office
- Google Suite
- Multitasking
- Organizational Skills
- Adaptability
- Calm Under Pressure
- Written Communication
- Verbal Communication
- Friendly Demeanor
- Professional Demeanor
- Multicultural Communication
- Dependable Team Player
Timeline
Hospitality Lead
Bartaco
08.2025 - Current
Office Services Employee
Goodell DeVries Leech & Dann
10.2024 - 06.2025
Intern
Brookings Institution
02.2021 - 08.2021
Bachelor of Science - Sociology, Concentration in Criminal Justice
Towson University