Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yina Alejandra Guisao

Miami,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

Hospitality Lead

PF Changs Restaurant
Miami, FL
09.2020 - Current
  • Advanced career through diverse positions such as server, hospitality captain, bartender, and hospitality lead.
  • Monitored bar inventory levels to ensure sufficient stock, and developed action plans.
  • Release the hospitality scorecard for server skills.
  • Assisted in scheduling employees to ensure sufficient staffing.
  • Conducted daily pre-shift meetings.
  • Assigned tasks to staff while establishing priorities and goals.
  • Provided customer service by greeting and assisting customers, responding to inquiries, and resolving complaints.
  • Assisted in developing strategies to maximize customer satisfaction, and increase sales in catering services.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Completed thorough opening and shift-change functions to maintain operational standards each day.

Waitress

Romanos's Macaroni Grill
Miami, FL
12.2018 - 04.2020
  • Served food and beverage orders quickly, and courteously.
  • Support other servers and kitchen staff by completing side work, such as cleaning, restocking, and food running.
  • Processed payments accurately using cash registers or POS systems.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.

Education

High School Diploma -

Institucion Educativa Madre Laura
Apartado, Antioquia
11-2005

Some College (No Degree) - International Business

Cesde
Medellin, Antioquia

Some College (No Degree) - Nursing

Compu-Med Vocational Careers
Miami, FL

Skills

  • Passion for customer satisfaction
  • Promotions planning
  • Catering coordination
  • Supervisory skills
  • Conflict resolution techniques
  • Employee schedule management

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Hospitality Lead

PF Changs Restaurant
09.2020 - Current

Waitress

Romanos's Macaroni Grill
12.2018 - 04.2020

High School Diploma -

Institucion Educativa Madre Laura

Some College (No Degree) - International Business

Cesde

Some College (No Degree) - Nursing

Compu-Med Vocational Careers

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Yina Alejandra Guisao