Yina Alejandra Guisao
Miami,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Hospitality Lead
PF Changs Restaurant
Miami, FL
09.2020 - Current
- Advanced career through diverse positions such as server, hospitality captain, bartender, and hospitality lead.
- Monitored bar inventory levels to ensure sufficient stock, and developed action plans.
- Release the hospitality scorecard for server skills.
- Assisted in scheduling employees to ensure sufficient staffing.
- Conducted daily pre-shift meetings.
- Assigned tasks to staff while establishing priorities and goals.
- Provided customer service by greeting and assisting customers, responding to inquiries, and resolving complaints.
- Assisted in developing strategies to maximize customer satisfaction, and increase sales in catering services.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Completed thorough opening and shift-change functions to maintain operational standards each day.
Waitress
Romanos's Macaroni Grill
Miami, FL
12.2018 - 04.2020
- Served food and beverage orders quickly, and courteously.
- Support other servers and kitchen staff by completing side work, such as cleaning, restocking, and food running.
- Processed payments accurately using cash registers or POS systems.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
Education
High School Diploma -
Institucion Educativa Madre Laura
Apartado, Antioquia11-2005
Some College (No Degree) - International Business
Cesde
Medellin, AntioquiaSome College (No Degree) - Nursing
Compu-Med Vocational Careers
Miami, FLSkills
- Passion for customer satisfaction
- Promotions planning
- Catering coordination
- Supervisory skills
- Conflict resolution techniques
- Employee schedule management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Hospitality Lead
PF Changs Restaurant
09.2020 - Current
Waitress
Romanos's Macaroni Grill
12.2018 - 04.2020
High School Diploma -
Institucion Educativa Madre Laura
Some College (No Degree) - International Business
Cesde
Some College (No Degree) - Nursing
Compu-Med Vocational Careers
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