Tiffani Boyd
Humble,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service
The UPS Store 6125
11.2023 - Current
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Provided outstanding customer service.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Developed customer service scorecards to measure customer service performance.
Customer Service Cashier
Showbiz Cinemas
07.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Togo Specialist
Olive Garden
10.2020 - 01.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with staff to ensure timely completion of all to-go orders.
- Operated overall debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Education
Diploma/GED -
Lithonia High School
Lithonia, GA05.2021
Skills
- Multitasker
- Public Speaking
- Customer Service
- Problem Solver
- Team Player
- Cashier Experience
- Restaurant Experience
- Quick Learner
Timeline
Customer Service
The UPS Store 6125
11.2023 - Current
Customer Service Cashier
Showbiz Cinemas
07.2023 - 10.2023
Togo Specialist
Olive Garden
10.2020 - 01.2022
Diploma/GED -
Lithonia High School
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