Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiffani Boyd

Lithonia,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

The UPS Store 6125
11.2023 - Current
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Provided outstanding customer service.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Developed customer service scorecards to measure customer service performance.

Customer Service Cashier

Showbiz Cinemas
07.2023 - 10.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Togo Specialist

Olive Garden
10.2020 - 01.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with staff to ensure timely completion of all to-go orders.
  • Operated overall debit and credit card payments from customers.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.

Education

Diploma/GED -

Lithonia High School
Lithonia, GA
05.2021

Skills

  • Multitasker
  • Public Speaking
  • Customer Service
  • Problem Solver
  • Team Player
  • Cashier Experience
  • Restaurant Experience
  • Quick Learner

Certification

CMAA (Certified Medical

Administrative Assistant) June 12, 2025

Certification #A8L9L8P8

CPR (American Red Cross) April 2025

Timeline

Customer Service

The UPS Store 6125
11.2023 - Current

Customer Service Cashier

Showbiz Cinemas
07.2023 - 10.2023

Togo Specialist

Olive Garden
10.2020 - 01.2022

Diploma/GED -

Lithonia High School

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