Customer Service Specialist with expertise in conflict resolution and customer relationship management. Proven ability to enhance user experience and drive satisfaction while effectively resolving complaints.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
Austin, Texas
10.2022 - Current
Guided customers in navigating website, placing orders, and resolving complaints to improve user experience.
Resolved customer complaints and provided effective solutions.
Supported customers with product inquiries and order placements to enhance satisfaction.
Facilitated returns and exchanges in alignment with store policies to ensure customer compliance.
Intern
Magdalene House
Austin, Texas
08.2025 - 12.2025
Created a workbook with team members for human trafficking survivors to track progress toward personal and organizational goals.
Collaborated with team members to develop tailored client support plans that addressed individual needs.
Set specific goals for projects to track outcomes and assess effectiveness.