Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Tiffani Casso
Open To Work

Tiffani Casso

Austin,TX

Summary

Customer Service Specialist with expertise in conflict resolution and customer relationship management. Proven ability to enhance user experience and drive satisfaction while effectively resolving complaints.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Dicks Sporing Goods
Austin, Texas
10.2022 - Current
  • Guided customers in navigating website, placing orders, and resolving complaints to improve user experience.
  • Resolved customer complaints and provided effective solutions.
  • Supported customers with product inquiries and order placements to enhance satisfaction.
  • Facilitated returns and exchanges in alignment with store policies to ensure customer compliance.

Intern

Magdalene House
Austin, Texas
08.2025 - 12.2025
  • Created a workbook with team members for human trafficking survivors to track progress toward personal and organizational goals.
  • Collaborated with team members to develop tailored client support plans that addressed individual needs.
  • Set specific goals for projects to track outcomes and assess effectiveness.

Education

Women's And Gender Studies -

The University of Texas At Austin
Austin, TX
05-2026

Skills

  • Customer relationship management
  • Conflict resolution
  • Customer engagement
  • Strong problem solver
  • Project management
  • Community outreach

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$50000/yr - $200000/yr

Timeline

Intern

Magdalene House
08.2025 - 12.2025

Customer Service Specialist

Dicks Sporing Goods
10.2022 - Current

Women's And Gender Studies -

The University of Texas At Austin
Tiffani Casso