Summary
Overview
Work History
Education
Skills
Timeline
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Tiffani Colvin

Dysart

Summary

With a proven track record at Theisen's, I excel in surpassing task objectives and fostering team collaboration. My expertise spans strategic planning and positive customer service, ensuring client retention and team success. Skilled in both managerial roles and hands-on customer interactions, I bring a dynamic blend of leadership and attention to detail to every project.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Senior Sales Associate

Theisen's
08.2023 - Current
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Analyzed merchandise data to identify areas of opportunity and develop targeted strategies for improvement.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.

Licensed Cosmetologist

Self
01.2017 - Current
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Universal Bank Teller

Solon State Bank
10.2021 - 03.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Bartender

Pitcher's
07.2016 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Assisted staff and clients with special events such as benefits, charities, and other fun and competitive events; included but not limited to, Kentucky Derby Hat contests, Halloween costume parties, charitable donation fundraisers, and benefits for loved ones who were ill or expired.

Education

Technical Degree - Cosmetology

Capri
Cedar Rapids
12-2016

Associate of Applied Science - OTA

Kirkwood
Cedar Rapids
05-2006

Skills

  • Product knowledge
  • Managerial Experience
  • Positive Customer Service
  • Marketing
  • Strategic planning
  • Team building
  • Customer retention
  • Upselling strategies
  • Performance management
  • Associate coaching
  • Problem-solving
  • Team leadership
  • Teamwork and collaboration
  • Processing payments
  • Attention to detail

Timeline

Senior Sales Associate

Theisen's
08.2023 - Current

Universal Bank Teller

Solon State Bank
10.2021 - 03.2024

Licensed Cosmetologist

Self
01.2017 - Current

Bartender

Pitcher's
07.2016 - 04.2023

Technical Degree - Cosmetology

Capri

Associate of Applied Science - OTA

Kirkwood

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Tiffani Colvin