Tiffani Cozza

Phoenix,AZ

Summary

Elite Golf Operations & Hospitality Specialist experienced in Lead Bartending, Project Management, and Caddie services. Delivered exceptional guest relations and efficient beverage operations recognized in 5-star Google reviews for charismatic service. Focused on enhancing member experiences through strategic logistics and personalized attention.

Overview

years of professional experience

years of post-secondary education

Work History

Lead Bartender / Server

Electric Pickle

Phoenix, Arizona

11.2025 - Current

Strategic Revenue Growth: Leveraged deep menu and beverage knowledge to perform tableside wine service and suggest curated pairings, resulting in a consistent boost in weekly bar revenue.
Elevated guest satisfaction: Achieved recognition as top-performing team member through 20+ personalized 5-star Google Reviews, showcasing effective communication and personalized service.
Precision Execution: Mastered an extensive 75+ item cocktail and dinner menu, ensuring 100% adherence to allergen safety and strict presentation standards.
Optimized table turnover: Maintained calm, professional demeanor during peak scenarios, ensuring guests felt valued while managing high-volume service.
Fostered teamwork: Served as service coach for new staff, promoting collaboration and ensuring smooth front of house operations during busy shifts.

Project Coordinator

Croswell VIP Motorcoach Services / Croswell Bus Lines

Williamsburg, Ohio

05.2025 - 11.2026

Designed and executed full-lifecycle plans, meeting timelines and budgets while prioritizing team morale and stakeholder engagement.
Identified risks early and developed solutions, navigating challenges effectively to ensure project continuity and success.
Managed stakeholder expectations and delivered personalized service to guests, fostering strong relationships and enhancing overall satisfaction.

Golf Caddy

Platinum Tee Talent Agency

Las Vegas, Nevada

01.2022 - 03.2025

Leveraged deep product knowledge and "unconditional" hospitality to consistently increase daily sales and enhance member satisfaction scores.
Earned 5-star Google recognition for delivering a "multi-dimensional" guest experience, transforming casual rounds into loyal, repeat visits.
Maintained calm, professional demeanor during "high-pressure" tournament play, optimizing pace-of-play while ensuring every guest felt valued.
Mobile Operations Management: Applied Project Management rigor to high-volume "on-course" logistics, managing inventory, timing, and guest flow across 200+ acres with zero service gaps.

Education

Arizona Food Handlers Certificate -

State Food Safety

05.2025 - 05.2028

Title 4 Liquor Certificate -

Arizona Department Of Liquor

04.2023 - 04.2026

Skills

Provided unconditional support to high-net-worth members, anticipating needs and facilitating an elite atmosphere through deep knowledge of the game and course
Managed the technical aspects of the round (yardage, club selection, and green reading) while maintaining the emotional energy of the group to ensure a positive experience

Managed high-volume bar operations, mastering a 75 item menu while maintaining 100% accuracy and providing a human-centric connection to every patron
Applied strategic upselling and guest-curation techniques that consistently increased daily bar revenue by 15% through premium pairings and seasonal features

Timeline