Tiffani Dailey
Cleveland,TN
Summary
Compassionate and detail-oriented CNA with over 10 years of experience in both customer service and health care environments.
Skilled in promoting patient independence and dignity as well as strive daily ensuring high-quality care, safety and resident satisfaction.
Seeking to transition into a new department where transferrable skills can be applied effectively and positively by providing assistance with daily activities to improve the residents lives spiritually, physically and mentally.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CNA
Signature Healthcare
01.2025 - Current
- Assist patients with daily living activities.
- Check patient vitals such as temperature, blood pressure, and oxygen levels.
- Promote good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhance patient satisfaction by providing compassionate and attentive care.
- Maintain confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensure prompt response to call lights, addressing patient needs in a timely manner.
Phlebotomist/Medical Screener
Kedplasma
06.2022 - 03.2024
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Performed venipunctures and finger sticks on donors for screening, testing and donating purposes.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Check donors basic medical information such as vital signs, protein and iron levels, weight and height etc.
- Perform setup and programming of donor machines as well as proper sterilization and maintenance.
- Educate new donors on the vital usage of donated plasma and health benefits.
- Performed intake duties health screening donors and educating of the centers policies ensuring all donor questions are answered professionally in a timely and accurate manner.
Phlebotomist
Tennova Primary Care
06.2023 - 01.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Knowledgeable in the use of sterile medical equipment such as tourniquets, vacutainer tubes, needles and syringes.
- Performed data entry of requisitions and patients insurance information for specimen processing and billing.
Server
Logans Roadhouse
11.2015 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Responsible for suggestive selling of promotional food items and alcoholic beverages to increase company revenue.
- Maintain specific side work during shift to ensure cleanliness and smooth operations of business.
- Responsible for payment tenders via cash and card, as well as cashing out at the end of every shift.
Caregiver
5Star Home Care,Eagle Home Care and Legacy Village
01.2009 - 01.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Conducted regular assessments and reports of the client''s condition, reporting any changes or concerns promptly to appropriate parties as well as for insurance billing purposes.
Loan Processor
Check Into Cash and Advance Financial
01.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge and training of financial policies regarding loans and collections.
- Processed loan applications, cash withdrawals and loan repayments via cash and card.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Cross trained in marketing department to increase clientele and business revenue.
Call Center Representative
Whirlpool Call Center
11.2011 - 11.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Scheduled service repair appointments, processed product orders and setup deliveries of new appliances.
- Trained new hires providing real time feedback, quality control, and performance goals.
Education
Certificate - CNA License
Signature Healthcare
Cleveland,TN03-2025
Certificate - Phlebotomy License
Cleveland State Community College
Cleveland, TN06-2023
High School Diploma -
Bradley Central High School
Cleveland,TN05-2007
Skills
- CPR and BLS certified
- Compassion and empathy
- Critical thinking
- Active listening
- Resident confidentiality
- Medical terminology
- Scheduling management
- Leadership qualities
- Strong organization
- Detail-oriented
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Timeline
CNA
Signature Healthcare
01.2025 - Current
Phlebotomist
Tennova Primary Care
06.2023 - 01.2024
Phlebotomist/Medical Screener
Kedplasma
06.2022 - 03.2024
Server
Logans Roadhouse
11.2015 - 01.2020
Loan Processor
Check Into Cash and Advance Financial
01.2013 - 01.2015
Call Center Representative
Whirlpool Call Center
11.2011 - 11.2013
Caregiver
5Star Home Care,Eagle Home Care and Legacy Village
01.2009 - 01.2018
Certificate - CNA License
Signature Healthcare
Certificate - Phlebotomy License
Cleveland State Community College
High School Diploma -
Bradley Central High School
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