TIFFANI DONALDSON
Newark,NJ
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Demonstrated capacity to contribute to team success while consistently achieving positive results through adaptability and reliability. Recognized for fostering teamwork, proficient in conflict resolution and strategic planning. Eager to embrace new challenges and drive organizational objectives forward with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resource Specialist
U.S. Army, Fort Detrick, Maryland
10.2019 - 02.2020
- Responsible for the in-processing and out-processing of soldiers within the sections of the units.
- Responsible for personnel records for senior and enlisted soldiers and handled the paperwork for identification cards, training, and assignments/orders for duty stations.
- Prepared documents for personnel actions, such as promotions, transfers, and discharges, ensuring all necessary documents were complete.
- Maintained requests for passes, leaves, retirement, and separation from service.
- Responsible for pending disciplinary actions or disciplinary documentation.
- Arranged promotion ceremonies and kept a list of promotion standings for personnel.
- Served as a point of contact for soldiers who needed assistance with HR-related issues.
Human Resource Specialist
U.S. Army, Camp Humphreys, South Korea
01.2018 - 10.2019
- Responsible for the in-processing and out-processing of soldiers within the sections of the units.
- Responsible for personnel records for senior and enlisted soldiers and handled the paperwork for identification cards, training, and assignments/orders for duty stations.
- Prepared documents for personnel actions, such as promotions, transfers, and discharges, ensuring all necessary documents were complete.
- Maintained requests for passes, leaves, retirement, and separation from service.
- Responsible for pending disciplinary actions or disciplinary documentation.
- Arranged promotion ceremonies and kept a list of promotion standings for personnel.
- Served as a point of contact for soldiers who needed assistance with HR-related issues.
Sales Associate/Customer Service
Forman Mills, East Orange, NJ
10.2014 - 04.2018
- Worked with sales associates and management to achieve store goals and enhance the overall customer service experience.
- Handled difficult situations calmly and professionally, while offering solutions that align with company policies to satisfy the customer.
- Maintained a thorough understanding of current products, inventory, and promotions.
- Assisted customers in finding items and offered suggestions based on their needs.
Education
Master of Science - General Legal Studies
Seton Hall University - School of Law
Newark, NJ01.2025
Bachelor of Science - Criminal Justice and Sociology
Rutgers University
Newark, NJ08.2022
Associate of Science - Criminal Justice
Essex County College
Newark, NJ05.2018
Skills
- Strong verbal and written communication abilities from engaging with customers and briefing military personnel, along with the ability to analyze and solve problems
- Conflict resolution skills developed from handling customer complaints and personnel concerns
- Ability to convey information clearly and tactfully
- Collaborate with co-workers and work well independently to maintain a high level of work ethic
- Proficient in HR systems and Microsoft Office Suite (Excel, Word, Outlook) and other military systems
Certification
- New Jersey Substitute Teacher Credential - from the N.J. Department of Education
- For Essex County, Issued (September 2025) – Present
MEDALS AND AWARDS:
Army Achievement Medal Award (2nd Award), National Defense Service Medal Award, Korea Defense Service Medal, Army Service Ribbon
MILITARY TRAINING/CERTIFICATIONS:
- Basic Combat Training and Advanced Individual Training
- Human Resources Administration
Timeline
Human Resource Specialist
U.S. Army, Fort Detrick, Maryland
10.2019 - 02.2020
Human Resource Specialist
U.S. Army, Camp Humphreys, South Korea
01.2018 - 10.2019
Sales Associate/Customer Service
Forman Mills, East Orange, NJ
10.2014 - 04.2018
Bachelor of Science - Criminal Justice and Sociology
Rutgers University
Associate of Science - Criminal Justice
Essex County College
Master of Science - General Legal Studies
Seton Hall University - School of Law