Tiffani Giddens
San Antonio,TX
Summary
Eager to contribute to a position where my skills and experience will be of value. Motivated to learn and grow in my current field of study. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Claims Customer Service Representative
USAA
San Antonio, TX
06.2024 - Current
- Gathered and analyzed information from customers, evaluated claim eligibility, and completed necessary paperwork for processing.
- Assisted customers with the completion of forms related to their insurance policies or claims process.
- Resolved customer complaints in a timely manner and documented details of each interaction with customers.
- Responded promptly to customer inquiries via telephone, email, web chat, or other means as needed.
- Developed positive relationships with customers by providing accurate information in a professional manner.
- Asked probing questions and offered solutions to resolve customer issues.
Operations/Customer Service Associate
Sephora
02.2022 - Current
- Provide excellent customer service by answering product-related questions, locating products,and helping customers as needed
- Inform customers about upcoming promotions and register them to loyalty program
- Deliver exceptional customized paid services experiences including product knowledge,applications, and lessons in makeup and skincare
- Successfully booking appointments via phone and in person
- Maintain knowledge of current sales, promotions, and policies regarding payments andexchanges
Customer Service Representative
01.2020 - 06.2020
- Answer calls and emails promptly daily
- Assist clients over the phone with prescriptions and insurance benefits
- Help clients navigate the website via phone
Customer Service Representative
07.2019 - 01.2020
- Assist with opening customer credit accounts
- Informing customers of active and upcoming promotions
- Successfully booking cosmetic appointments via phone call and in person
- Balancing all POS transactions at the end of assigned shift
- Responsible for processing payments through check, cash, and/or debit/credit transactions
Teacher's Aide
01.2018 - 07.2018
- Preparing materials for classroom activities/lessons
- Following up with teacher on students' progress
- Assisted with recording standard tests, making copies of handouts and promptly collectinghomework
- Assisting the teacher with management of student behavior within the class
Host
04.2017 - 10.2017
- Greet and welcome guests
- Processing customer orders over the phone
- Effectively responding to irate customer complaints via phone/in person
- Successfully served food and drinks to needing guests through a fast-paced and often busy workenvironment
Sales Associate
06.2016 - 09.2016
- Stocked merchandise in a neat and timely manner
- Created markdowns for a large variety of items
- Answered customers clothing-related questions through the phone and in person
- Located merchandise within the store
- Stay current with active promotional events and layaways
Education
Human Resource Management -
UTSA
05.2024
Esthetician/Esthetics -
06.2022
Academic Diploma -
San Antonio, TX06.2016
Skills
- Customer Education
- Data Entry
- Customer Service
- Coverage Determination
- Information Verification
- Problem-solving aptitude
- Claims Processing
- Attention to Detail
- Communication Skills
- Time management abilities
Timeline
Claims Customer Service Representative
USAA
06.2024 - Current
Operations/Customer Service Associate
Sephora
02.2022 - Current
Customer Service Representative
01.2020 - 06.2020
Customer Service Representative
07.2019 - 01.2020
Teacher's Aide
01.2018 - 07.2018
Host
04.2017 - 10.2017
Sales Associate
06.2016 - 09.2016
Human Resource Management -
UTSA
Esthetician/Esthetics -
Academic Diploma -
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