TIFFANI GONG
Sugar Land
Summary
Results-driven Project Specialist with 5+ years of experience leading complex, multi-stakeholder projects in healthcare and corporate environments. Demonstrates a consistent record of delivering projects on time, within scope, and aligned with strategic business objectives. Skilled in stakeholder engagement, financial analysis, credentialing operations, and process optimization. Adept at managing multiple priorities, cross-functional teams, and high-impact initiatives in fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Specialist
Houston Methodist, Texas Medical Center
12.2022 - Current
- Lead 15+ concurrent operational, clinical, and financial projects through planning, implementation, and evaluation phases.
- Develop project scopes, timelines, budgets, and risk strategies in alignment with leadership priorities.
- Coordinate cross-functional teams, facilitating meetings, documenting action items, and ensuring accountability.
- Manage physician onboarding, credentialing, and locums processes, including profile management, equipment orders, and system updates.
- Track and analyze financial performance, bonus program data, visit volumes, and budget variances using Excel, EPIC reporting, and dashboards.
- Recognized with an Employee Exceptional Bonus (top 3%) for financial recoveries and project leadership.
- Key Accomplishments:
- Recovered $45K in procurement errors in first 3 months of employment.
- Maintained 100% project delivery within deadlines and scope.
Lead Coordinator, Business Operations
Baylor College of Medicine
10.2019 - 12.2022
- Managed operational projects, department budgets, credentialing, HR onboarding, and financial reporting.
- Tracked provider FTE allocations, invoices, and programmatic goals.
- Implemented process improvements for expense tracking and financial reporting accuracy.
Travel & Labor Coordinator
2020 Exhibits, Inc.
09.2016 - 02.2019
- Managed $1.2M annual travel budget and logistics for 100 employees in multiple cities.
- Negotiated vendor contracts and processed travel reimbursements.
Executive Assistant & Office Manager
Laser Shot, Inc. | Sophie Wines Co., Ltd. | Sinopec International Petroleum
12.2011 - 04.2016
- Supported C-suite executives, managed office operations, budgets, travel logistics, and organized large-scale events and trade shows.
Education
MBA - Project Management
Amberton University
Garland, TX05.2024
Double-BBA - Business Administration (Finance & International Business)
Loyola University Chicago
Chicago, ILSkills
- Cross-functional Project Leadership
- Financial & Operational Analysis
- Physician Credentialing & Onboarding
- Facilities/Clinic Move Coordination
- Budget Management & Reporting
- Process Improvement Initiatives
- Stakeholder Communication & Reporting
- Microsoft Excel (Advanced)
- Power BI (Advanced)
- EPIC (Very Good)
- Microsoft Word/PowerPoint (Advanced)
- Cube Report (Very Good)
- Languages: English (Fluent)
- Mandarin Chinese (Fluent)
- Spanish (Professional Working)
Certification
- Lean Six Sigma Green Belt - Six Sigma Council
- Employee Exceptional Bonus Awardee (2023 & 2024), Houston Methodist
Timeline
Project Specialist
Houston Methodist, Texas Medical Center
12.2022 - Current
Lead Coordinator, Business Operations
Baylor College of Medicine
10.2019 - 12.2022
Travel & Labor Coordinator
2020 Exhibits, Inc.
09.2016 - 02.2019
Executive Assistant & Office Manager
Laser Shot, Inc. | Sophie Wines Co., Ltd. | Sinopec International Petroleum
12.2011 - 04.2016
Double-BBA - Business Administration (Finance & International Business)
Loyola University Chicago
MBA - Project Management
Amberton University
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