Summary

Overview

Work History

Education

Skills

Affiliations

Interests

Timeline

Tiffani Gorton

Tulsa,OK

Summary

Accomplished Production Manager at Fortune Cookie Soap, working with the our team to create the best merchandise for our customers. Everyday I pride myself on coming in with a good mood and uplifting others through my words and actions. Keeping employees to standards while maintaining my own daily goals. Creating inventory systems, designing collections that reflect the values of the company. Working closely with customers through social media, posting content, and engaging on different platforms

Skilled in workforce training and customer service, I excel with helping customers find the items they need or resolve any needs they have.

I strive to have fun everyday, improving myself everyday, and being kind.

Overview

years of professional experience

Work History

Production Manager

Fortune Cookie Soap

04.2015 - Current

Reviewed work for quality and compliance with company standards and design specifications.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Sourced materials to keep up with production goals and meet customer demands.
Created books of recipes, design specifics, and how to meet the standards of the company.
Designed products for each collection from scratch, creating th perfect fragrance for each item.
Supervised a team of six for many years, working with them to achieve production goals.

Department Supervisor

Belk Department Store

05.2014 - 04.2015

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Handled inventory and shipments, for each of the three departments I supervised.
Handled customer issues, and helped employees better their skills.

Customer Service Representative

Walmart

02.2011 - 05.2014

Exhibited high energy and professionalism when dealing with clients and staff.
Assisted customers with returns, exchanges, and claims.
Handled closing shifts, collecting money, and shutting down registers.

Education

High School Diploma -

Jenks High School

Jenks, OK

05-2013

Skills

Supply chain distribution
Preventive maintenance oversight
Staffing management
Optimizing production output
Purchasing
Workforce training
Quality control
Continuous improvements
Strong leadership
Cost reduction
Shift checklists
Training coordination
Production scheduling
Inventory coordination
Public Speaking
Great communication
Customer Service

Complaint resolution
Call escalation
Client relations
Product education
Product knowledge
Money Management
Public relations
Advertising
Facebook, instagram, linkedin
Email marketing
Positive attitude
Content creation
Photo and video editing
Critical thinking
Attention to detail
Goal planning

Affiliations

Castle of Muskogee
Red Griffin Productions

Interests

For 10 years I have worked at and with the Castle of Muskogee, the Renaissance Fair, Haunted Castle, along with other events they organize I work for a stage combat company for the last 6 years there, I am a nerd

Bartending, has always been a passion of mine and work on the side at events and fundraisers

Acting and Theater
Dance
Stage Combat
Improve
Puzzle solving, Escape Rooms are one of my favorite activities
Backpacking and Hiking
Documenting and sharing travel experiences
Historical Exploration
Gardening
Home Brewing
Bread Making

Timeline

Production Manager

Fortune Cookie Soap

04.2015 - Current

Department Supervisor

Belk Department Store

05.2014 - 04.2015

Customer Service Representative

Walmart

02.2011 - 05.2014

High School Diploma -

Jenks High School

Tiffani Gorton

Summary

Overview

Work History

Production Manager

Department Supervisor

Customer Service Representative

Education

High School Diploma -

Skills

Affiliations

Interests

Timeline

Production Manager

Department Supervisor

Customer Service Representative

High School Diploma -

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