Athena (EHR)
Tiffani Jones
Healthcare Administration Specialist
Miami,FL
Summary
Thank you so much for visiting my website. Your interest in my background is truly appreciated. As a dedicated healthcare professional, I am committed to providing the best possible care. I take pride in being a fast learner and am always eager to embrace new skills and challenges. Choosing me means you'll have a passionate team player who's ready to contribute immediately and grow alongside your organization. I look forward to the opportunity to collaborate and help make a positive impact in healthcare together.
Best regards, Tiff Jones
Overview
9
9
years of professional experience
Work History
Durable Medical Equipment Specialist/Coordinator
CareCentrix
01.2025 - Current
- Streamlined inventory management for increased efficiency in equipment distribution and reduced waste.
- Managed billing processes accurately and efficiently, resulting in a high level of trust from both insurance companies and patients.
- Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.
- Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
- Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical equipment.
- Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
- Analyzed patient records to determine necessary equipment, maintaining
compliance with HIPAA regulations. - Coordinated insurance evaluations, applying knowledge of Medicare and
Medicaid guidelines. - Delivered exceptional client support, addressing inquiries and resolving
issues promptly. - Assisted patients in navigating complex insurance requirements related to obtaining necessary durable medical equipment coverage.
Hospital Marketing
Lifepoint Health
08.2022 - 01.2025
- Maintained precise and up-to-date client records, encompassing medical history, demographics, and insurance coverage.
- Ensured timely completion of projects and adhered to HIPAA regulations.
- Maintained accurate patient records and verified insurance coverage.
- Created and maintained client information records and established relationships with external providers.
- Worked with team members to complete tasks and aligned marketing with hospital services.
- Developed strong relationships with clients, providing personalized service when scheduling, rescheduling, or canceling appointments.
Freelance Data Entry Analyst
Veracity Fortress
12.2015 - 01.2022
- Completed data entry tasks with accuracy and efficiency.
- Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
- Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies as necessary.
- Entered and managed laboratory test reference ranges, analyzer test code mapping, and procedure CPT codes.
- Conducted data conversion using complex formulas in Microsoft Excel.
Education
Medical Billing And Coding
University of Tennessee At Chattanooga
Tennessee 05.2024 - 09.2024
Skills
HIPAA / PHI compliance
Remote work experience
Interpersonal skills
Call center experience
Patient care and empathy
Professional written and verbal skills
Customer service
Teamwork and Collaboration
Dependable and punctual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Software
Salesforce
Five9
Interaction Desktop
Microsoft Teams
Microsoft Outlook
Excel
Microsoft word
Microsoft OneNote
Kronos
ADP
Verint
Timeline
Durable Medical Equipment Specialist/Coordinator
CareCentrix
01.2025 - Current
Medical Billing And Coding
University of Tennessee At Chattanooga
05.2024 - 09.2024
Hospital Marketing
Lifepoint Health
08.2022 - 01.2025
Freelance Data Entry Analyst
Veracity Fortress
12.2015 - 01.2022