TALYA FUDGE
Orlando,FL
Summary
Sales-support-focused healthcare professional with experience supporting prescription workflows, physician offices, and patient access functions. Skilled in monitoring prescriptions, resolving prior authorizations, researching copay assistance, and preventing delays or cancellations. Proven ability to collaborate cross-functionally to improve provider satisfaction, prescription pull-through, and overall patient experience in remote environments.
Overview
3
3
years of professional experience
Work History
Sales Support / Specialty Pharmacy Support Representative
Confidential Specialty Pharmacy Client
01.2025 - 11.2025
- Supported physician offices and internal sales teams by monitoring specialty prescription lifecycles and resolving processing barriers.
- Served as a primary point of contact for medical offices regarding prescription status, insurance requirements, and authorization follow-ups.
- Proactively intervened to prevent prescription cancellations caused by delays, missing documentation, or coverage issues.
- Researched copay assistance programs and benefit options to reduce patient out-of-pocket costs and improve medication access.
- Partnered with aligned sales representatives to support initiatives focused on increasing prescription pull-through and pharmacy utilization.
- Maintained detailed, HIPAA-compliant documentation to support reporting and performance tracking.
Patient Access Representative
TTEC
09.2024 - 12.2024
- Verified insurance benefits and resolved discrepancies to prevent delays, denials, or cancellations.
- Communicated with provider offices to obtain missing documentation and clarify authorization requirements.
- Monitored case progress and intervened proactively to resolve access barriers.
- Increased first-call resolution rates through accurate assessment and effective communication.
- Maintained strict HIPAA compliance while handling PHI.
Pharmacy Customer Service Representative
Walgreens
08.2023 - 10.2024
- Supported pharmacy operations by resolving insurance, coverage, and prescription processing issues.
- Assisted with prior authorization inquiries and benefits clarification.
- Prevented prescription disruptions through early issue identification and resolution.
- Maintained accurate pharmacy documentation while safeguarding patient confidentiality.
Healthcare Customer Service Representative
Teleperformance USA
06.2022 - 12.2022
- Provided high-volume healthcare support via inbound and outbound calls.
- Utilized EHR systems to maintain accurate patient records.
- Supported clinical and administrative workflows through accurate data collection.
Education
GED -
Cornerstone Academy
Townsend, GASkills
- Provider & Physician Office Support
- Prescription Monitoring & Pull-Through
- Prior Authorizations & Benefits Investigation
- Copay Assistance & Financial Resources
- Specialty Pharmacy Operations
- Sales Team Support & Coordination
- Insurance Verification & Coverage Resolution
- HIPAA / PHI Compliance
- Microsoft Office (Outlook, Excel, Word)
- Remote Healthcare Support
Workspace
Remote | HIPAA-Compliant Home Workspace
Timeline
Sales Support / Specialty Pharmacy Support Representative
Confidential Specialty Pharmacy Client
01.2025 - 11.2025
Patient Access Representative
TTEC
09.2024 - 12.2024
Pharmacy Customer Service Representative
Walgreens
08.2023 - 10.2024
Healthcare Customer Service Representative
Teleperformance USA
06.2022 - 12.2022
GED -
Cornerstone Academy