TIFFANI KUSSY
Minooka,IL
Summary
Dedicated Medical Assistant and Billing and Coding Specialist skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. I have worked in many office settings and learn quickly.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Morris Hospital And Healthcare Centers
11.2023 - Current
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Edwards Healthcare
07.2021 - 04.2023
- Scheduled appointments for patients via phone and in person
- Prepared Treatment rooms for patients by cleaning and restocking supplies
- Measured vital signs and took medical histories to prepare patients for exam
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Organized charts, documents and supplies to maintain team productivity
- Responded to patient callbacks and phone-in prescription refill requests
- Educated patients about medications, procedures and physician's instructions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Contacted pharmacies to submit and refill patients' prescriptions
- Assisted with diagnostic testing by collection and packaging biological specimens for internal and laboratory analysis
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Conducted insurance verification and pre-certification and pre-authorization functions
- Incorporated outside records into charts and EHR
- Performed preliminary physical tests to accurately record results in patient history summary
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
Medical Assistant
Morris Hospital
10.2016 - 07.2021
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy and glucose testing
- Conducted patient interviews to gather health history, vital signs, and information about current medical issues
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Completed clinical procedures and gathered patient data for interpretation by physician
- Communicated with patients by phone and via written correspondence
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Trained patients on how to properly operate medical equipment
- Acted as a liaison between physician and patient, answering questions and delivering test results
- Verified appointment times with patients, preparing charts, pre-admission and consent forms
Registered Orthopedic Technician
Rezin Orthopedics & Sports Medicine
07.2014 - 09.2016
- Set up surgical tables, instruments, and supplies required for specific operations and assisted in the preparation and draping of patient and operative area
- Applied a wide range of casting and traction techniques in accordance with established practices and physician's instructions
- Assisted in the maintenance and care of specimens and prepared surgical specimen forms for laboratory analysis
- Kept all work areas neat and organized, removing debris and waste and placing refuse into proper receptacles, maximizing efficiency, productivity and professionalism
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Removed staples and sutures from post-operative procedures
Education
Certified Billing and Coding Specialist -
Joliet Junior College
09.2023
National Certified Medical Assistant -
Everest Burr Ridge
10.2014
High School Diploma and Certified Nursing Assistant Certification -
Minooka Community High School
05.2011
Skills
- Understand Medical Procedures
- Venipuncture and Phlebotomy
- Charting Expertise
- HIPAA Compliance
- Medical Billing and Coding
- Proper Sterilization Techniques
- Inventory and Supply Management
- Professional Bedside Manner
- Cleaning and Organizing
- Critical Thinking
- Time Management
- Supply Management
- Appointment Scheduling
- Updating Medical Records
- Multitasking and Prioritization
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Morris Hospital And Healthcare Centers
11.2023 - Current
Medical Assistant
Edwards Healthcare
07.2021 - 04.2023
Medical Assistant
Morris Hospital
10.2016 - 07.2021
Registered Orthopedic Technician
Rezin Orthopedics & Sports Medicine
07.2014 - 09.2016
National Certified Medical Assistant -
Everest Burr Ridge
High School Diploma and Certified Nursing Assistant Certification -
Minooka Community High School
Certified Billing and Coding Specialist -
Joliet Junior College
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