Tiffani Lambert
Marysville,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
Work History
Unit Secretary
Community Memorial Healthcare
Marysville, KS
02.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Correctional Officer
US Army
07.2018 - 03.2024
- Was in charge of inmate intake and processing, which included paperwork, searches, interviews, and fingerprinting
- Built solid relationships with staff and residents to keep institution safe and secure
- Was in charge of determining and assigning inmates to appropriate housing
- Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas
- Ensured that holding areas were kept clean and that prisoners were fed on time
- Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers
- Was in charge of receiving and accounting for personal belongings as well as determining inmate work assignments
- Intake paperwork, fingerprinting, and searches were all completed by me
- Made rounds and conducted head counts and roll calls at predetermined intervals
- Escorted inmates to and from their cells, as well as to and from court, hospitals, and medical appointments.
Customer Service Representative (Seasonal)
Concentrix
08.2023 - 11.2023
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills
- Made recommendations for potential products or services by gathering customer information and analyzing customer needs
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards
- Aided sales associates by providing knowledgeable assistance with a variety of issues.
Customer Service Representative
Real Wealth Marketing
08.2022 - 08.2023
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Am responsible for resolving customer issues and making recommendations
- Promoted available products and services to customers during service, account management, and order calls.
Correctional Officer
Sheriff Department
06.2020 - 11.2021
- Was in charge of inmate intake and processing, which included paperwork, searches, interviews, and fingerprinting
- Was in charge of determining and assigning inmates to appropriate housing
- Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas
- Ensured that holding areas were kept clean and that prisoners were fed on time
- Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers
- Head counts, visitor logs, and scheduled activities were all used to keep track of inmates
- Intake paperwork, fingerprinting, and searches were all completed by me
- Escorted inmates to and from their cells, as well as to and from court, hospitals, and medical appointments
- Processed inmates for release and booked new inmates into the facility.
Education
Certificate - Certified Nursing Aide
Cloud County Community College
ConcordiaCertified Professional Coder - Certification -
Medcerts Kansas
01.2023
Medical Assisting - Certification -
Medcerts Kansas
01.2020
Medical Assisting - Certification -
CAVIT- Central Arizona Valley Institute of Technology
Coolidge, AZ01.2018
Skills
- Criminal laws
- Inmate management
- Team-oriented
- Conflict resolution skills
- Firearm operations trained
- File and records management
- Customer Service
- Incoming Call Reception
- Strong Organization
- Appointment Scheduling
- Healthcare Industry Knowledge
- Unit secretary training
- Medical office administration
- Detail-oriented approach
- Document Management
Timeline
Unit Secretary
Community Memorial Healthcare
02.2024 - Current
Customer Service Representative (Seasonal)
Concentrix
08.2023 - 11.2023
Customer Service Representative
Real Wealth Marketing
08.2022 - 08.2023
Correctional Officer
Sheriff Department
06.2020 - 11.2021
Correctional Officer
US Army
07.2018 - 03.2024
Certificate - Certified Nursing Aide
Cloud County Community College
Certified Professional Coder - Certification -
Medcerts Kansas
Medical Assisting - Certification -
Medcerts Kansas
Medical Assisting - Certification -
CAVIT- Central Arizona Valley Institute of Technology