Tiffani L. Mayes
Cypress,TX
Summary
Led team mentorship that propelled one member to #1 in sales and another to #25. Partnered with Tax Aide, driving a 4% increase in new client participation compared to the previous year. Developed key relationships with Insurance Broker Managers, securing top referral status for new patients.
Overview
12
12
years of professional experience
Work History
Outreach Director
Oak Street Health
10.2023 - Current
- Lead and manage outreach executives across three centers to develop and implement comprehensive strategies.
- Develop partnerships with community organizations, businesses, and healthcare providers to enhance patient referrals.
- Monitor program metrics to assess effectiveness and drive continuous improvement.
- Train and supervise outreach staff, ensuring alignment with goals and compliance with regulations.
- Collaborate with marketing teams to create impactful outreach materials and campaigns.
- Achieved 100% target maximization in new patient enrollments monthly through targeted outreach programs.
- Organized and executed over 50 community events monthly at each center, driving patient engagement and enrollment.
Fraud and Catastrophe Supervisor
Geico
06.2016 - 10.2023
- Directed a team of 10 fraud investigators in TX identifying and preventing fraudulent insurance activities.
- Managed a National Team of 100 that deployed to different States impacted by weather catastrophes.
- Managed investigations, liaising with law enforcement and ensuring compliance with legal standards.
- Improved fraud detection accuracy through advanced data analysis and technology utilization.
- Delivered training programs, increasing accurate fraud identifications by 20%.
- Analyzed trends to refine investigative approaches, leading to a measurable reduction in fraudulent claims.
Radio Operator
Ensco PLC
08.2013 - 05.2016
- Managed a Rig Drilling Crew of 100 every other 28 days at sea.
- Maintained communication and personnel records to ensure seamless rig operations.
- Coordinated immigration clearances and travel logistics for international drilling crews.
- Created and managed payroll and benefits documentation for rig employees.
- Oversaw visa and travel compliance for rig personnel, ensuring timely staffing and operations.
- Negotiated agreements with visa intermediaries, enhancing service delivery.
- Assisted clients with travel needs, including visa and passport preparation and quality assurance.
Education
MA Candidate - Administration of Justice
Southern Illinois University-Carbondale
Carbondale, IL05.2007
BS - Political Science-Specialization in Public Service
Southern Illinois University-Carbondale
Carbondale, IL05.2004
BA - Administration of Justice-Minor in Sociology
Southern Illinois University-Carbondale
Carbondale, IL05.2004
Skills
- Microsoft Excel and PeopleSoft
- Salesforce and Greenway
- Data analysis and program development
- Team leadership
- Certified notary
AWARDS
Supervisor of the Year 2021, 2022
Timeline
Outreach Director
Oak Street Health
10.2023 - Current
Fraud and Catastrophe Supervisor
Geico
06.2016 - 10.2023
Radio Operator
Ensco PLC
08.2013 - 05.2016
MA Candidate - Administration of Justice
Southern Illinois University-Carbondale
BS - Political Science-Specialization in Public Service
Southern Illinois University-Carbondale
BA - Administration of Justice-Minor in Sociology
Southern Illinois University-Carbondale