Tiffani Poinelli
New Britain
Summary
Highly motivated Multi Store Manager with extensive experience in District Store Management, customer service and strategizing. Strong problem solving, time management and organizational skills. Successful at developing trusting connections with customers and teams and implementing new approaches to drive daily operations and sales.
Overview
13
13
years of professional experience
Work History
District - Store Manager
Bridgewater Chocolate
03.2022 - Current
- Increased sales by 19% since starting
- Can produce letters from the CEO about sale increase and overall increase in staff morale
- Also received a letter from Travelers CEO for impeccable service
- Heads the hiring, training, and supervision of new and current employees
- Manages sales budgets, which includes event coordinating, alongside schedule budgeting
- Processes payroll, inventory budgeting, and maintains monthly inventory counts
- Builds reputation around store which has increased the sale of high-ticket chocolate
- Consistently aiming to increase staff morale with goal sheets for each employee and store-wide
- Opening brand new location on Newbury Street, Boston
Multi-Store Manager
Trollbeads
04.2019 - 01.2022
- Opened this location with Regional Store Manager and created visual merchandising for the district
- Hired, trained, supervised, motivated, and developed employees
- Formed employees schedule and monitored labor cost
- Ensured proper cash controls and loss prevention procedures were in place and followed
- Promoted community engagement and marketing
- Conduct bi-annual inventory counts
- Mentored other managers in the region
- Maintained an outstanding customer service-oriented environment through training and development
- Set, evaluated and reached short term and long-term goals for store
- Responsible for daily and monthly administrative reports
District Store Manager
Sally Beauty Company
06.2018 - 04.2019
- Reduced stores shrink by 6% within first year
- Hired, trained, supervised, motivated, and developed employees for several locations
- Created employee schedules for multiple stores; monitored labor cost
- Responsible for store's daily operations, high-volume customer service, profit, and loss management as well as setting, monitoring, and driving sales goals
- Maintained proper inventory by proficient ordering of seasonal and vendor products and ensured accurate counts in each department
- Developed and trained numerous Store Managers through the role of Training Store Manager for the district
- Increased sales growth in three store locations after coaching and training other managers
District Manager
Artisan Vapor Company
02.2015 - 07.2018
- Promoted to Manager within two weeks of start date and then district manager after two years
- Maintained high evaluation scores for audits, quality control, and mystery shops above 90%
- Opened all four store locations with owners of the company
- Hired, trained, supervised, motivated, and developed employees and managers in the district
- Responsible for daily and monthly administrative reports
- Ensured proper cash controls and loss prevention procedures were in place and followed
- Maintained inventory by proficient ordering of vendor products and ensured accurate counts in each department
- Visual sponsor for the district
- Drove high KPI's within district/company through training/maintaining top salespeople and managers
- Maintained a high level of standards for employee service and knowledge
Store Manager
Ben and Jerry's
02.2012 - 05.2015
- Promoted to manager within six months of start date
- Hired, trained, supervised, motivated and developed employees
- Ensured the best customer service
- Took all order inquiries for cakes, catering and other events
- Ensured cash control and inventory loss prevention policies were in place
- Maintained proper store inventory
- Responsible for stores daily operations and banking
Education
Business Management - Business Administration And Management
Manchester Community College
Manchester, CT05.2018
Skills
- Customer Service
- Problem Solving
- Account Management
- Merchandising
- Loss Prevention
- Inventory Control
- Budgeting
- Payroll
- Hiring Retention
- Customer Service
- Marketing
- Performance Management
- Coaching
- CRM
- Problem Solving
- Opening New Stores
Timeline
District - Store Manager
Bridgewater Chocolate
03.2022 - Current
Multi-Store Manager
Trollbeads
04.2019 - 01.2022
District Store Manager
Sally Beauty Company
06.2018 - 04.2019
District Manager
Artisan Vapor Company
02.2015 - 07.2018
Store Manager
Ben and Jerry's
02.2012 - 05.2015
Business Management - Business Administration And Management
Manchester Community College
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