Tiffani Preston
Bentonville,AR
Summary
Over ten years of experience in logistics, supply chain optimization, and customer service operations. Led initiatives in system integration, data migration, and workflow automation, resulting in significant operational efficiency improvements. Skilled in engaging cross-functional stakeholders, troubleshooting technical issues, and converting complex business needs into scalable solutions.
Overview
12
12
years of professional experience
Work History
Internal Systems Analyst II LTL
JB Hunt Transport
10.2017 - 03.2025
- Workflow Optimization: Partnered with cross-functional architecture and engineering teams to map, streamline, and optimize end-to-end LTL process workflows.
- Data Integrity: Led complex data migration projects, executing audit protocols to guarantee 100% data accuracy and completeness across transferred legacy information.
- System Deployment: Directed comprehensive user acceptance and system testing initiatives; isolated and resolved critical bugs prior to production deployment to minimize operational downtime.
- Product Enhancements: Managed regular stakeholder feedback loops to refine system functionalities, monitoring performance metrics to recommend proactive system upgrades.
- Advanced Support: Served as the Tier 3 technical escalation point, resolving complex system issues passed down from frontline help desk personnel to maintain business continuity.
Client Relationship Specialist, eCommerce
JB Hunt Transport
06.2015 - 10.2017
- Growth & Retention: Collaborated directly with corporate sales teams to deploy client retention and acquisition strategies, leveraging internal performance metrics.
- Resolution: Analyzed root causes of high-priority client concerns, engineering systemic solutions that preserved client trust and maximized fulfillment rates.
- Systems Management: Maintained and audited data integrity within the internal Transportation Management System (TMS) to support seamless eCommerce logistics.
Freight Handling / Power Utilization Specialist
JB Hunt Transport
03.2014 - 05.2015
- Logistics Coordination: Managed real-time driver communication networks to resolve routing conflicts, optimize equipment utilization, and lower cost-per-mile metrics.
- Cost Mitigation: Negotiated and resolved disputes surrounding driver detention and freight unloading delays, protecting operating margins.
Loads Pending Specialist
JB Hunt Transport
03.2013 - 03.2014
- Revenue Assurance: Researched and audited missing transportation documentation to reconcile accounts and accelerate the billing and payment cycle.
- Compliance: Interfaced with receivers to secure proofs of delivery (POD), successfully clearing backlogged revenue pipelines.
Technical Support Representative
AT&T High Speed Internet Services
10.2012 - 03.2013
- Delivered exceptional customer service by resolving technical issues, leading to increased customer satisfaction and loyalty.
- Implemented a knowledge-sharing platform for the team, facilitating quick access to solutions and promoting continuous learning.
- Provided technical support to customers, ensuring timely resolutions that enhanced user experience and strengthened brand loyalty.
Customer Service Representative
Teleperformance
10.2012 - 03.2013
- Resolved customer inquiries efficiently, reducing response time and enhancing customer retention.
- Collaborated with team members to streamline issue resolution processes, improving service delivery and team performance.
Skills
- Systems & Data: Systems Analysis, Data Migration, System Integration Testing (SIT), Architecture Optimization
- Operations & Logistics: Less-than-Truckload (LTL) Operations, Transportation Management Systems (TMS), Routing & Power Utilization
- Support & Engagement: Technical Troubleshooting, Cross-functional Collaboration, Help Desk Escalation, Client Retention
Timeline
Internal Systems Analyst II LTL
JB Hunt Transport
10.2017 - 03.2025
Client Relationship Specialist, eCommerce
JB Hunt Transport
06.2015 - 10.2017
Freight Handling / Power Utilization Specialist
JB Hunt Transport
03.2014 - 05.2015
Loads Pending Specialist
JB Hunt Transport
03.2013 - 03.2014
Technical Support Representative
AT&T High Speed Internet Services
10.2012 - 03.2013
Customer Service Representative
Teleperformance
10.2012 - 03.2013