Tiffani Schmitz
Elgin,IL
Summary
Highly organized Surgical Scheduler with expertise in managing surgical procedures, coordinating operating room schedules and liaising between medical staff. Known for skills in patient care coordination, communication, and medical software proficiency. Previous work has consistently resulted in efficient surgical workflows and improved patient satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgical Scheduler/Certified Sterile Processing Technician
AMG GVS
Elgin, IL
03.2015 - Current
- Collaborated with medical staff on creating a plan for efficient use of resources throughout the day.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Performed data entry into various computer systems related to surgical scheduling activities.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Conveyed information to patients about arrival times and preoperative procedures.
- Scheduled follow-up appointments as designated by physician.
- Checked patient insurance and collected pre-authorizations from providers.
- Communicated with patients with compassion while keeping medical information private.
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Provided guidance to new employees on proper protocol related to scheduling surgeries.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
- Located scheduling barriers and implemented appropriate solutions.
- Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
- Arranged hospital admissions for patients as required.
- Managed incoming calls from physicians' offices requesting surgical services.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Distributed treatment and procedural information to patients.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Explained treatment procedures and physicians' instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
- Cleaned and maintained medical equipment following procedures and standards.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Surgical Scheduler
Midwest Orthopedics at Rush
Winfield, IL
01.2011 - 02.2015
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Compiled and coded patient information or data in appropriate computer system.
- Served as a liaison between the operating room staff and other departments within the hospital to ensure timely communication about surgeries scheduled.
- Entered data into the hospital's electronic health record system to update patient information.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Assisted surgeons with pre-operative preparation such as obtaining consent forms and gathering necessary documents.
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Developed an organized system for tracking upcoming surgeries in order to plan ahead accordingly.
- Located scheduling barriers and implemented appropriate solutions.
- Scheduled follow-up appointments as designated by physician.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Provided guidance to family members of patients undergoing surgery regarding pre-operative instructions.
- Communicated with patients with compassion while keeping medical information private.
Education
Sterile Processing
Herzing University
Milwaukee, WI04-2025
General Education, Medical Terminology
Elgin Community College
Elgin, ILSkills
- Intake forms
- Clerical support
- Insurance authorizations
- Software navigation
- Schedule oversight
- Scheduling expertise
- Operating room procedures
- HIPAA compliance
- Patient coordination
- Patient relations
- Calendar management
- Data entry proficiency
- Medical coding
- Insurance verification
- EMR / EHR
- Conflict resolution
- Procedure assistance
- Clinical and administrative support
- Patient triage
- Patient care coordination
Affiliations
- I'm an avid homebaker with a very busy baking business that enjoy immensely. I'm a self-taught caker/decorator and bake just about anything for birthdays, weddings and all types of celebrations, large and small.
Certification
- Sterile Processing Technician Certification
- BLS Certification
References
References available upon request.
Timeline
Surgical Scheduler/Certified Sterile Processing Technician
AMG GVS
03.2015 - Current
Surgical Scheduler
Midwest Orthopedics at Rush
01.2011 - 02.2015
Sterile Processing
Herzing University
General Education, Medical Terminology
Elgin Community College
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