Elizabeth Brahmbhatt
Hanover Park
Summary
Detail-oriented, patient-centered individual with a proven track record in patient coordination, enhancing workflow efficiency, and ensuring HIPAA compliance. Committed to fostering strong relationships with patients and clinical teams to deliver exceptional care.
Overview
7
7
years of professional experience
Work History
Surgical Scheduler
Endeavor Health
Arlington Heights, IL
01.2024 - Current
- Coordinated surgical schedules to optimize physician availability and patient flow.
- Managed patient registration processes, ensuring accurate information collection and data entry.
- Communicated with patients regarding appointment confirmations and pre-operative instructions.
- Collaborated with clinical teams to resolve scheduling conflicts and enhance workflow efficiency.
- Utilized electronic health record system (Epic) to track appointments and maintain updated patient information.
- Coded correct procedures for physician and billing purposes.
- Coordinated with prior authorization team to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Trained new staff on scheduling protocols and software usage for improved team performance.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Primary navigator for multi-disciplinary clinic; direct providers and nursing staff on where to go next.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Modified workflow for clinic allowing for more efficient patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared weekly Tumor Board agenda.
- Basic understanding of PACS usage.
Admissions Assistant
Rogers Behavioral Health
Skokie, IL
06.2022 - 01.2024
- Facilitated communication between prospective patients and clinical staff to streamline admissions process.
- Managed patient files and documentation, ensuring accuracy and compliance with regulatory standards.
- Assisted in training new team members on admissions procedures and software systems to enhance team efficiency.
- Analyzed admission trends to identify opportunities for process improvements and enhanced patient experience.
- Answered phones, called prospects and handled initial email contacts for applicants to outpatient programs.
- Provided exceptional customer service when handling phone calls from prospective patients/families seeking information about program offerings.
- Contributed to welcoming atmosphere during admission,
- Maintained patient census board with updated admission/discharge dates and treatment team assignments.
- Comprehensive knowledge of Cerner.
- Remotely assist with adding admitted patients to sister site's patient census and discharging patients.
- Fostered relationships from prior positions within the company to help patients and staff with needed information.
Patient Access Representative
Rogers Behavioral Health
Oconomowoc, WI
08.2020 - 06.2022
- Managed patient intake processes, ensuring accurate collection of personal and insurance information.
- Trained new staff on electronic health record systems and patient registration protocols.
- Enhanced patient experience by addressing inquiries and resolving issues promptly and professionally.
- Conducted data entry tasks with high accuracy, maintaining compliance with healthcare regulations.
- Collaborated with clinical teams to facilitate smooth transitions for patients into treatment programs.
- Led initiatives to improve communication across departments, fostering a team-oriented environment for patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced patient anxiety, providing clear explanations of programs and addressing concerns compassionately.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Mental Health Technician
Rogers Behavioral Health
Oconomowoc, WI
11.2018 - 08.2020
- Monitored patient behavior and provided support during therapeutic activities.
- Implemented crisis intervention techniques to ensure patient safety.
- Conducted daily assessments of patient progress and reported findings to clinical staff.
- Trained new staff on company protocols and patient care best practices.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Treated clients and families with respect and dignity.
Education
Liberal Arts
Madison College
Madison, WIHigh School Diploma -
Watertown High School
Watertown, WI06-2004
Skills
- Patient coordination
- Medical terminology
- HIPAA compliance
- Data entry proficiency
- Patient relations
- Software navigation
- Clerical support
- Medical coding
- Intake forms
- Scheduling expertise
- Updating charts
- Adaptable and flexible
- Detail-oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surgical Scheduler
Endeavor Health
01.2024 - Current
Admissions Assistant
Rogers Behavioral Health
06.2022 - 01.2024
Patient Access Representative
Rogers Behavioral Health
08.2020 - 06.2022
Mental Health Technician
Rogers Behavioral Health
11.2018 - 08.2020
Liberal Arts
Madison College
High School Diploma -
Watertown High School