Aliscia Olivieri
Buffalo,NY
Summary
Dynamic and detail-oriented professional with a proven track record at Trinity Medical Orthopaedic, adept in HIPAA compliance and patient relations. Excelled in enhancing surgical scheduling efficiency and fostering strong patient-provider relationships. Skilled in medical terminology and collaborative teamwork, significantly improving patient satisfaction and operational smoothness. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software.
Overview
28
28
years of professional experience
Work History
Surgical Scheduler
Trinity Medical Orthopaedic
Williamville, NY
07.2004 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Reached out to patients to confirm arrival times and convey procedures.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Maintained up-to-date knowledge of industry best practices, incorporating new strategies to further optimize surgical scheduling processes.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Coded correct procedures for physician and billing purposes.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Senior Medical Secretary
Western New York Orthopaedic Group
Buffalo, NY
06.1999 - 07.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Medical Administrative Secretary
University of Buffalo Sports Medicine
Buffalo, NY
06.1996 - 06.1999
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Ensured continuity of care for incoming patients through thorough documentation in electronic health record system during transitions between appointments.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
Education
Medical Receptionist
Bryant And Stratton College Buffalo NY
Buffalo, NY06.1985
South Park High School
Buffalo, NY06.1984
Skills
- Front office operations
- Procedure Knowledge
- HIPAA Compliance
- Patient coordination
- Insurance Authorizations
- Insurance Verification
- Medical Terminology
- Data entry proficiency
- Patient Relations
- Software Navigation
- Calendar Management
- Clerical Support
- Schedule oversight
- Follow-Up Procedures
- File coordination
- Operating room procedures
- Following up with patients
- Facility coordinating
- Maintaining confidentiality
- Obtaining authorizations
- Educating patients
- Office Administration
- Verifying insurance
- Updating charts
- Checking in patients
- Schedule Coordination
- Correspondence Writing
- EMR Updating
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Collaboration and Teamwork
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Organization and Time Management
- Decision-Making
- Patient Scheduling
- Documentation and Recordkeeping
- Computer Proficiency
- Data Entry
- Task Prioritization
- Scheduling Tests and Procedures
- Interpersonal Skills
- Documentation Review
- Appointment Scheduling
- Professionalism
- Calendar and Appointment Management
- Medical Records Verification
- Patient Referral
- Time management abilities
- Medical Charting
- Administrative Support
Timeline
Surgical Scheduler
Trinity Medical Orthopaedic
07.2004 - Current
Senior Medical Secretary
Western New York Orthopaedic Group
06.1999 - 07.2004
Medical Administrative Secretary
University of Buffalo Sports Medicine
06.1996 - 06.1999
Medical Receptionist
Bryant And Stratton College Buffalo NY
South Park High School