Jessica Weber
Manchester,NH
Summary
Results-driven healthcare and operations professional with 15+ years of experience in team leadership, healthcare administration, scheduling coordination, client relations, and operational management. Proven ability to lead teams, improve workflow efficiency, manage high-volume operations, and deliver exceptional customer and patient experiences. Skilled in staff training, performance management, cross-functional communication, and process coordination within fast-paced healthcare and service environments.
Overview
16
16
years of professional experience
Work History
Surgical Scheduler
NH NeuroSpine Institute
Bedford, NH
06.2023 - Current
- Coordinate complex surgical scheduling for multiple providers while ensuring all pre-operative requirements, testing, and documentation are completed accurately and on schedule.
- Manage high-volume calendars, consultations, procedures, and follow-up appointments with exceptional attention to detail and efficiency.
- Serve as a key liaison between surgeons, patients, and medical offices to streamline communication and optimize workflow.
- Educate patients on pre- and post-operative procedures, ensuring clarity, compliance, and positive patient experiences.
- Improve scheduling flow and provider time management through effective coordination and organization.
Congregate Setting Investigation Lead
10.2021 - 07.2023
- Managed outbreak investigation operations within healthcare and congregate living facilities, including long-term care centers and shelters.
- Oversaw investigator performance, training, reporting, and operational coordination.
- Led daily operational briefings and ensured staff remained current on evolving state and federal guidance.
COVID-19 Unit Lead
Maxim Healthcare Services / NH DHHS COVID-19 Response Team
Concord, NH
11.2020 - 07.2023
- Supervised and supported teams of contact tracers and investigators in fast-paced public health operations during the COVID-19 pandemic.
- Assisted with recruitment, interviewing, onboarding, and training of new employees.
- Developed training materials and led orientations for systems, protocols, and operational procedures.
- Conducted performance evaluations, quality assurance reviews, and daily staff briefings to maintain productivity and compliance.
- Collaborated with leadership teams and epidemiologists to implement evolving protocols and operational improvements.
Patient Investigation & Education Lead
07.2021 - 10.2021
- Supervised investigators handling patient interviews, case documentation, and exposure assessments.
- Performed quality assurance reviews and coached staff on accuracy, communication, and compliance standards.
- Served as a resource for healthcare facilities, schools, and businesses regarding public health guidance.
Contact Tracer Lead
01.2021 - 07.2021
- Led a team of 8 contact tracers, providing coaching, escalation support, and ongoing performance guidance.
- Managed quality audits, workflow oversight, and operational reporting for leadership review.
- Facilitated daily team meetings and training sessions to maintain consistency and protocol adherence.
Contact Tracer
11.2020 - 01.2021
- Conducted 30–50 daily case management calls while maintaining HIPAA compliance and accurate documentation.
- Educated individuals on CDC and NH DHHS guidelines, quarantine procedures, and available support resources.
- Connected families with financial, housing, food, and crisis assistance services.
Marketing Coordinator
WorkFlow Staffing
Manchester, NH
11.2019 - 03.2020
- Coordinated marketing initiatives and outreach campaigns to support business growth and client acquisition.
- Developed promotional materials and assisted with execution of direct marketing strategies.
- Collaborated with internal teams to improve campaign organization and communication efforts.
Center Director
Jenny Craig
Manchester, NH
04.2014 - 11.2019
- Directed daily business operations for a high-volume wellness center, consistently working toward revenue, profitability, and retention goals.
- Managed hiring, onboarding, training, scheduling, and performance management for center staff.
- Drove customer retention through relationship-building, coaching, and personalized client consultations.
- Oversaw inventory management, product ordering, merchandising, and operational compliance.
- Maintained strong customer satisfaction while balancing operational efficiency and team performance.
Customer Service Associate
VNA Care Network
Worcester, MA
12.2012 - 01.2014
- Managed scheduling coordination for 10 visiting nurses in a fast-paced healthcare environment.
- Handled patient referrals, medical records preparation, and communication between patients and clinical staff.
- Resolved scheduling conflicts and patient concerns while maintaining professionalism and efficiency.
Medical Secretary / Receptionist
Brigham and Women’s Hospital
Boston, MA
05.2010 - 09.2012
- Provided administrative support for 18 physicians and 20 fellows across multiple specialty departments.
- Coordinated scheduling, prior authorizations, insurance verification, and patient transportation needs.
- Trained new employees on office procedures and daily operations.
- Maintained high standards of patient service and administrative accuracy in a busy hospital setting.
Education
GED -
STATE OF NEW HAMSPHIRE
08-2025
Certificate - Medical Administrative
Everest Institute-Chelsea
Chelsea, MA02.2010
Skills
- Leadership & Team Management
- Operations Coordination
- Staff Training & Development
- Performance Management
- Healthcare Administration
- Surgical Scheduling
- Customer & Patient Relations
- Workflow Optimization
- HIPAA Compliance
- Microsoft Office Suite
- EMR/EHR Systems
- Conflict Resolution
- Time Management
- Inventory Management
- Scheduling Coordination
- Quality Assurance
- Insurance Verification
- Communication & Collaboration
- Front office operations
- HIPAA compliance
- Data entry proficiency
Timeline
Surgical Scheduler
NH NeuroSpine Institute
06.2023 - Current
Congregate Setting Investigation Lead
10.2021 - 07.2023
Patient Investigation & Education Lead
07.2021 - 10.2021
Contact Tracer Lead
01.2021 - 07.2021
COVID-19 Unit Lead
Maxim Healthcare Services / NH DHHS COVID-19 Response Team
11.2020 - 07.2023
Contact Tracer
11.2020 - 01.2021
Marketing Coordinator
WorkFlow Staffing
11.2019 - 03.2020
Center Director
Jenny Craig
04.2014 - 11.2019
Customer Service Associate
VNA Care Network
12.2012 - 01.2014
Medical Secretary / Receptionist
Brigham and Women’s Hospital
05.2010 - 09.2012
Certificate - Medical Administrative
Everest Institute-Chelsea
GED -
STATE OF NEW HAMSPHIRE