Summary
Overview
Work History
Education
Skills
Timeline
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GLADYS COLON

Cicero,IL

Summary

Accomplished and dedicated Surgery Scheduler with over six years experience. Proficient in decision-making skills and sound judgment to positively impact company success. Dedicated to training, monitoring, and morale-building abilities to enhance employee engagement and boost performance

Offering strong organizational and multitasking abilities, eager to learn and develop in healthcare setting. Brings understanding of medical terminology and proficiency in managing electronic health records and patient scheduling. Ready to use and develop communication and administrative skills in Surgery Scheduling role.

Overview

11
11
years of professional experience

Work History

Surgical Scheduler

Loyola Medical University Hospital
06.2021 - Current
  • Schedules, reschedules, or cancel surgical appointments.
  • Effectively communicates with all surgical patients to set up appointments, provide patients with information about pre operative requirement, inform patients of surgical requirements and and answer any questions regarding surgical procedures.
  • Maintain a direct communication line with OR staff.
  • Provides information as requested or route calls appropriately.
  • Work with the surgical team and other duties as requested.
  • Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.

Administrative Assistant/Surgical Scheduler

Ann & Robert H. Lurie Children’s Hospital of Chicago
06.2017 - 06.2021
  • Schedule all operating procedures for the Otolaryngologist department
  • Effectively communicates information to the providers that pertains to the patient, procedure, care
  • Manages and maintains the surgical schedule, ensuring that efficient use is made of the surgical block time
  • Communicates with Parents/Legal guardians with scheduling procedure, testing, and retrieving medical information
  • Follows up with Insurance approvals/physician office for history and physical form
  • Greets and welcomes patients and families during the check-in process
  • Verifies demographic and insurance information within Epic and updates as needed
  • Communicates with Parents/Legal guardians with scheduling procedure, testing, and retrieving medical information

Clinic Billing Associate/Site & Volunteer Coordinator

Humboldt Park Health
05.2014 - 06.2017
  • Utilized ambulatory and hospital electronic health record
  • Systems to register and schedule patients.Verified demographic and insurance information
  • Maintained accurate demographic and insurance information
  • Completed daily administrative tasks and duties as required by medical practice
  • Facilitated payment/collection on unsettled patient accounts
  • Maintained and created relationships to fill scheduling needs
  • Ensured Care-A-Van calendar is up to date and accurate
  • Supported the sites to ensure consents are completed
  • Contacted new volunteers and worked with Volunteer Services and Corporate Health during on boarding
  • Developed orientation, competency, tracking and feedback mechanism for volunteers

Education

Certificate of Technical Studies - Medical Billing and Coding

Wilbur Wright College
Chicago, IL
06.2010

Skills

  • Microsoft Office, Epic, Meditech, Athena, Ecare, Availity
  • Team Leadership such as employee training, team building and training and mentoring
  • Financial Management
  • Community outreach
  • Front office operations
  • HIPAA compliance
  • Insurance authorizations
  • Patient coordination
  • Medical terminology
  • Data entry proficiency
  • Patient relations
  • Follow-up procedures
  • Verifying insurance

Timeline

Surgical Scheduler

Loyola Medical University Hospital
06.2021 - Current

Administrative Assistant/Surgical Scheduler

Ann & Robert H. Lurie Children’s Hospital of Chicago
06.2017 - 06.2021

Clinic Billing Associate/Site & Volunteer Coordinator

Humboldt Park Health
05.2014 - 06.2017

Certificate of Technical Studies - Medical Billing and Coding

Wilbur Wright College

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GLADYS COLON