Dena Frangione
Norwalk,CT
Summary
Highly skilled scheduling professional prepared for critical role in surgical environment. Known for precise coordination, strong organizational abilities, and effective communication skills. Focused on team collaboration and adaptable to changing needs, ensuring optimal outcomes and reliability.
Overview
20
20
years of professional experience
Work History
Surgical Scheduler
Stamford Health Medical Group / Tully Cardiology
Stamford, Connecticut
11.2021 - Current
- Booking appointments
- Answering phone calls
- Checking in patients
- Co-pay collecting
- Gathering patient information
- Schedules for minor surgical procedures, radiology procedures, and routine cardiology procedures
Insurance Verification Specialist
Stamford Health Medical Group
Stamford, Connecticut
02.2024 - 10.2024
- Verify eligibility and update insurance information.
- Review patient chart to ensure all pertinent information and documentation is complete to initiate Prior Authorization process.
- Initiate Prior Authorization through portals or over the phone. Fax or upload all medical records pertaining to test or procedure being performed.
- Documentation of every step made in Prior Authorization process to all EMR systems for MD and testing sites.
- Inform staff from MD office of Prior Authorization status and maintain contact through completion.
Receptionist (Part Time)
Diagnostic Medical Specialists of Greenwich
Greenwich, Connecticut
01.2013 - 12.2014
- Booking appointments
- Answering phone calls
- Checking in patients
- Light bill collecting
- Placing supply orders
- Gathering patient information
Medical Office Manager / Personal Assistant
Sole Practitioner – Dr. Brian Sheets
Stamford, Connecticut
01.2006 - 01.2011
- Booking appointments
- Answering phone calls
- Checking in patients
- Inputting information into medical databases
- Placing supply orders
- Accounts Payable / Receivable
- Set up of exam rooms
- Gathering patient information
Education
High School -
Sacred Heart Academy of Stamford
06-2002
Medical Insurance and Reimbursement -
Norwalk Community College
06-2009
Skills
- Microsoft Office
- ECW
- SCI
- MediTech
- Supervising experience
- Quickbooks
- EMR Systems
- Medicare
- ICD-9
- ICD-10
- HIPAA
- Dental terminology
- Medical terminology
- EHR management
- Cross-functional communication
- Epic
- Computer literacy
- Medical claims processing
- OSHA (regulatory compliance area)
- CPT coding
- EMR/EHR
- Insurance prior authorization
Timeline
Insurance Verification Specialist
Stamford Health Medical Group
02.2024 - 10.2024
Surgical Scheduler
Stamford Health Medical Group / Tully Cardiology
11.2021 - Current
Receptionist (Part Time)
Diagnostic Medical Specialists of Greenwich
01.2013 - 12.2014
Medical Office Manager / Personal Assistant
Sole Practitioner – Dr. Brian Sheets
01.2006 - 01.2011
High School -
Sacred Heart Academy of Stamford
Medical Insurance and Reimbursement -
Norwalk Community College