Jesi Thibodeau
Saint Clair Shores,MI
Summary
Detail-oriented professional with strong communication skills and experience in customer relationship management. Proven ability to streamline processes and enhance patient experiences in healthcare settings.
Overview
9
9
years of professional experience
Work History
Surgical Scheduler
Henry Ford Health Heart Rhythm
Roseville , MI
07.2025 - 06.2026
- Scheduled cardiac procedures including pacemakers, ablations, ICDs within 3 hospitals.
- Processed pre-operative orders including lab work and imaging studies prior to surgery date.
- Communicated pre-operative instructions and lab work orders to patients, ensuring preparation for procedures.
- Coordinated with physicians' offices on scheduling changes or cancellations, minimizing disruptions from emergency cases or patient cancellations.
- Resolved conflicts in scheduling by working closely with nursing personnel and hospital administration.
- Oversaw front desk operations to enhance patient check-in process and provided support at satellite office. .
Front Desk Receptionist
Masonic Family Practice- Henry Ford Health
St Clair Shores , MI
08.2024 - 05.2025
- Greeted patients and visitors with a warm and welcoming demeanor.
- Answered phone calls and directed inquiries to appropriate staff members.
- Guided patients through form completion and insurance verification to ensure accurate processing.
- Verified insurance and benefits prior to patient appointment.
- Collected payments, processed transactions, and issued receipts
- Organized front desk area to streamline workflow and enhance service delivery.
- Drafted and formatted correspondence for patient communication and medical forms.
- Addressed customer concerns and escalated complex issues to the appropriate team for resolution.
- Sorted and distributed incoming mail to appropriate departments and distributed correspondence to relevant departments.
Office Manager
Dr.Nick Leone DDS
St. Clair Shores, MI
07.2021 - 04.2024
- Managed daily office operations and ensured smooth workflow in a busy dental practice.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated patient scheduling and optimized appointment availability for maximum efficiency.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient inquiries and resolved issues to enhance overall satisfaction.
- Ensured compliance with health regulations and maintained a safe environment for patients.
- Coordinated with dental providers regarding patient care and scheduling needs.
Assessing Clerk
City of Warren
Warren, MI
03.2017 - 12.2019
- Provided prompt and accurate information to residents for effective issue resolution.
- Processed documents and maintained records using city management software, supporting operational efficiency.
- Updated databases, ensuring accuracy of city records for compliance and reliability.
- Answered phone inquiries courteously, enhancing customer satisfaction for residents.
- Processed principal resident exemptions, property transfer affidavits, and change of address forms.
- Prepared paperwork for board of review to facilitate timely resolutions.
- Verified deeds and records during ownership transfers via OnBase system.
- Sorted and distributed incoming and outgoing mail across departments to ensure timely communication., facilitating timely communication across departments.
Education
Associate of Business Administration - Business Administration And Management
Macomb Community College
Warren, MI07-2014
Associate of General Studies -
Macomb Community College
Warren, MI06-2013
Skills
- Patient scheduling
- Scheduling coordination
- Patient registration
- Medical records management
- Compliance management
- Patient care coordination
- Microsoft Office
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Surgical Scheduler
Henry Ford Health Heart Rhythm
07.2025 - 06.2026
Front Desk Receptionist
Masonic Family Practice- Henry Ford Health
08.2024 - 05.2025
Office Manager
Dr.Nick Leone DDS
07.2021 - 04.2024
Assessing Clerk
City of Warren
03.2017 - 12.2019
Associate of Business Administration - Business Administration And Management
Macomb Community College
Associate of General Studies -
Macomb Community College