Karen Leach
Brooksville
Summary
Surgical/Operating Room Scheduler with over 15 years of experience in managing complex surgical schedules. Expertise in coordinating surgical procedures, securing insurance authorizations, and educating patients on pre- and post-surgical requirements. Proven ability to enhance scheduling efficiency and improve patient access through effective communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Surgical Scheduler
Florida Urology Partners
Wesley Chapel
09.2021 - Current
- Responsible for all aspects of scheduling surgical procedures for practice surgeons.
- Coordinate surgical planning meetings with patients, submit documents to five facilities, secure insurance authorizations, and educate patients on pre and post-surgical requirements.
- Manage surgeon schedules, adjusting case loads as needed to optimize surgical flow.
- Maintain daily communication with surgeons, outside facilities, vendor representatives, and team members to ensure seamless scheduling operations.
Surgical/Operating Room Scheduler
Jupiter Medical Center
Jupiter
10.2018 - 09.2021
- Coordinated the scheduling of diverse surgical procedures and pre-admission testing appointments, ensuring alignment with provider preferences and patient conditions.
- Collaborated with surgeons and their offices to secure optimal surgical block times, enhancing scheduling efficiency.
- Ensured accurate medical coding and secured insurance authorization for all surgical procedures, facilitating smooth operational flow.
- Participated in meetings with surgical team members and software user groups, coordinating with Director of Surgical Services to meet departmental needs.
Medical Scheduler
Christiana Care Health System
Wilmington
05.2017 - 09.2019
- Scheduling/rescheduling of all Imaging Department testing (CT/MR/US/BC/DEXA) at various Christian Healthcare Imaging facilities including Christiana Hospital and Wilmington Hospital.
- Assuring all information for testing is accurate and assigned to the correct location and appointment time.
- Providing excellent customer service to all patients, their representatives and physician offices.
- Working with and assisting Christiana Healthcare team members on various projects in a professional and courteous manner.
- Assigning ICD-10 coding.
- Verifying insurances/authorizations.
Surgical Scheduler/Registrar Outpatient Services
BEEBE HEALTHCARE
Lewes
11.2014 - 05.2017
- Coordinated the scheduling of outpatient diagnostic tests and surgical procedures for a busy hospital call center and its satellite locations.
- Processed insurance verifications, pre-authorizations, and referrals promptly, resolving insurance denial issues to ensure patient access to care.
- Applied the correct CPT and ICD-10 codes and collaborated with insurance companies and physicians to address medical necessity denials.
- Interviewed patients/representatives and provided information regarding their visit to the hospital.
- Contributed to special projects that enhanced departmental operations and strengthened teamwork among staff.
- Fostered positive public relations for medical center and team members, enhancing community trust and support.
- Provided guidance and training to new team members to ensure successful integration.
Education
Some College (No Degree) -
Stevenson University
Baltimore, MDSome College (No Degree) -
Harford Community College
Bel Air, MDSkills
- Patient scheduling
- Scheduling expertise
- Surgical terminology
- Authorization management
- Workflow optimization
- Compliance awareness
- EMR knowledgeable(EPIC, CERNER, Meditech)
- Detail-oriented
- Problem solving
- Patient education
- Maintaining confidentiality
Timeline
Surgical Scheduler
Florida Urology Partners
09.2021 - Current
Surgical/Operating Room Scheduler
Jupiter Medical Center
10.2018 - 09.2021
Medical Scheduler
Christiana Care Health System
05.2017 - 09.2019
Surgical Scheduler/Registrar Outpatient Services
BEEBE HEALTHCARE
11.2014 - 05.2017
Some College (No Degree) -
Stevenson University
Some College (No Degree) -
Harford Community College