Genevieve Quinones
Portland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Surgical Scheduler
Griffin Faculty Physicians Electrophysiology
08.2022 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Contributed to departmental goals by actively participating in continuous improvement initiatives related to surgical scheduling processes.
- Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Reached out to patients to confirm arrival times and convey procedures.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Coded correct procedures for physician and billing purposes.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Prepared and processed patient referrals and transfer requests.
Medical Office Coordinator
Griffin Faculty Physicians Electrophysioloy
01.2022 - Current
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Administrative Assistant II
Hartford HealthCare
05.2019 - Current
- Epic Super User
- Served as point of contact for inbound/outbound referrals and radiology authorizations
- Initiated diagnostic procedure authorizations
- Assisted with procedure scheduling and authorizations
- Demonstrated leadership behaviors and a great team player
- Assisted with checking in/out patient visits
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Hartford HealthCare Middlesex Cardiology
10.2018 - 05.2019
- Company Overview: Middlesex Cardiology became Hartford Healthcare in January of 2019
- Processed Incoming Referrals for Patient visits
- Answered appointment line and assisted with patient questions
- Assisted with cardiac testing authorizations
- Traveled to multiple office locations
- Checked in/out patients
- Performed administrative duties such as faxing, scheduling, placing orders and filing
- Maintained HIPAA compliant when handling patient records
- Reviewed, sorted, and distributed incoming mail
- Ordered and distributed work orders for cardiac testing
- Middlesex Cardiology became Hartford Healthcare in January of 2019
Patient Service Coordinator
Connecticut Oncology Group, PC
08.2016 - 10.2018
- Scheduled Chemotherapy/Infusion Treatments
- Insurance authorizations for radiology testing
- Provided patient education for treatments
- Assisted with patient care in infusion room
- Answered triage line and directed messages to appropriate department
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Provided excellent customer service to patients and medical staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Referral Coordinator
ProHealth Physicians: Family Medical
01.2008 - 10.2016
- Processed all outbound referrals and testing authorizations
- Insurance Referral submissions - created online portals to process versus over the telephone
- Check in/out patients
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Electronic health record data entry
- Streamlined referral process by implementing efficient tracking and communication systems.
- Specialist referral coordinating
- Answering appointment/message line
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Education
High school diploma - Business Marketing
Middletown High School
Middletown, CT06.2003
Skills
- Administrative Experience
- Accounts Payable
- QuickBooks
- Microsoft Outlook
- Accounts Receivable
- Bookkeeping
- Branding
- Social Media Management
- Office Management
- Accounting
- Payroll
- Customer service
- Google Docs
- Human resources
- Typing
- Documentation review
- Medical terminology
- Epic
- ICD-9
- CPT coding
- Managed care
- Windows
- EMR Systems
- ICD-10
- Medical Billing
- Triage
- Medical Coding
- Insurance Verification
- Medical Records
- Clerical Experience
- HIPAA
- Medical Scheduling
- Hospital Experience
- Data Entry
- Medical Office Experience
- Microsoft Powerpoint
- Anatomy Knowledge
- Utilization review
- ICD coding
- Medicare
- Front desk
- Filing
- Physiology Knowledge
- Phone Etiquette
- Medical
- Analysis skills
- Medical receptionist
- Budgeting
- Surgical scheduling
- Patient education
- Insurance verification
- Electronic health records
- Pre-authorization procedures
- Healthcare compliance
- Office workflow support
Accomplishments
2025 - Member of Dare to Care Facilitator Program
2024 - Nominated for Sparkplug Dare to Care Program
2024 - Attended CHA Leadership Program
2010-2016 Member of Prohealth Process Improvement Committee
Timeline
Surgical Scheduler
Griffin Faculty Physicians Electrophysiology
08.2022 - Current
Medical Office Coordinator
Griffin Faculty Physicians Electrophysioloy
01.2022 - Current
Administrative Assistant II
Hartford HealthCare
05.2019 - Current
Administrative Assistant
Hartford HealthCare Middlesex Cardiology
10.2018 - 05.2019
Patient Service Coordinator
Connecticut Oncology Group, PC
08.2016 - 10.2018
Referral Coordinator
ProHealth Physicians: Family Medical
01.2008 - 10.2016
High school diploma - Business Marketing
Middletown High School
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