Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Louie Dobles

Milford,Connecticut

Summary

A Healthcare associate with extensive experience in clinical and administrative health care setting. Seeking a position in administrative practice to contribute as an integral member of a professional team to provide quality support.

Overview

17
17
years of professional experience

Work History

Surgical Scheduler

Yale Medicine
01.2024 - Current
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
  • Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
  • Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
  • Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
  • Coded correct procedures for physician and billing purposes.
  • Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
  • Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Registered Medical Assistant

Yale University
09.2021 - Current
  • Company Overview: Fast paced Internal Medicine practice
  • Work with multiple Clinicians
  • Completing work in a timely fashion, communication with the physician and patients
  • Completing Point of care testing with accurate documentation including; EKG’s, Urinalysis, HCG, Hemoglobin A1c, Rapid Strep, Rapid Influenza, PCR Covid-19, RSV, Flu A /B Cepheid
  • Following correct protocols for different situation
  • Anticipate Clinicians needs and perform task without being asked too
  • Work as a team player while still being self-motivated to take on tasks
  • Patient Outreach: Calling patients who are overdue for healthcare maintenance and overdue for follow-up appointments
  • Ordering Labs, instructing patient’s how to use epic my chart
  • Scheduling wellness and follow-up appointments
  • Fast paced Internal Medicine practice
  • Yale Health Committee’s
  • Health Literacy committee – Discuss patients understanding of instructions; Teach back method
  • Hypertension committee – blood pressure documentation in epic my chart
  • Smoking documentation committee – documentation of smoke history – CT scan of lung cancer screen

Patient Care Associate (PCA (II)

Yale Hospital YNHH
10.2018 - 09.2021
  • Company Overview: Fast Paced Cardiovascular Unit
  • Support Nurses in cleaning, toileting, walking patients
  • Perform phlebotomy, EKG’s, blood glucose, documenting input and output, Foley removals
  • Assist in Emergency situations, CPR
  • COVID Unit 2020, Assist in Brady care
  • Business Associate coverage: answering the call bell within 3 rings, answering the unit phone
  • Admitting patients to the unit, communicating to covering Physicians and nurses of new patient arrivals
  • Creating paper charts and preparing charts for scanning
  • Ordering supplies, Lawson numbers
  • Fast Paced Cardiovascular Unit

Register Medical Assistant (MA II)

North East Medical Group YNHH
10.2017 - 10.2018
  • Company Overview: Fast paced Internal Medicine practice
  • Directing the office work flow, time management, Completing work in a timely fashion, communication with the physician and patients
  • Prepare and stock exam rooms, Perform Vital Signs, EKG’s, Spirometry, Assist Physician with ear irrigations, FMLA paperwork
  • Calling patients with lab results/ and new instructions per the physicians
  • Initiation Prior Authorization for medication and diagnostic testing
  • Call Center support, answering the telephone within three rings, Receiving and documenting patient calls
  • Triaging patient calls
  • Scanning Medical Records, Abstracting Medical Records
  • Fast paced Internal Medicine practice

Register Medical Assistant Float

North East Medical Group YNHH
04.2016 - 10.2017
  • Travel to different Physician offices and specialties for colleague coverages
  • Working with Different Clinicians in different work environments
  • Internal Medicine, Pulmonology, Rheumatology, Immunology, Cardiology
  • Performing vital signs, EKG’s, spirometry
  • From Desk Administration coverage, checking patients in/out, Verifying Insurance/demographics
  • High volume patient calls, sending requesting to the appropriate work pool
  • Triage sick visits and scheduling patients
  • Calling patients with test results, scheduling outpatient procedures and imaging
  • Initiating prior authorization for medication and diagnostic testing
  • Scanning medical records, abstracting medical records

Register Medical Assistant

AFC Doctors Express Urgent Care
08.2014 - 04.2016
  • Company Overview: Fast pace environment
  • Checking in patients, verifying Insurance and demographics
  • Prepare, Organize, and stock examination and treatment rooms
  • Patient Intake: Perform and document chief complaint, vital signs, health and life style history
  • Perform EKG’s, Spirometry, Phlebotomy, Blood cultures, collecting specimens and process various in-house labs
  • Preparing lab specimens for outsource testing
  • Assist in Minor office surgeries, Stitch Removals, Splinting
  • Assist in School Physicals, sport physicals, immigration physicals, DOT physicals, drug testing
  • Calling patients with results per Physicians request
  • Fast pace environment

Registered Medical Assistant

Norwalk Medical Group
09.2014 - 05.2015
  • Float amongst Doctors in the group: Internal Medicine, Rheumatology, Endocrinology, Infectious Disease, Pulmonology, Nephrology
  • Prepare, Organize, and stock examination and treatment rooms
  • Perform and document Vital signs: Blood pressure, Pulse, Temperature, Height/Weight, Oxygen Level, Perform EKGs, glucose monitoring and documenting
  • Communicator between Physicians and Patients: Calling patients with test results, scheduling out of office imagining and procedures
  • Experience in Endocrinology: Dexcom, V-go, assisted in procedures for fine needle aspiration for thyroid biopsy, prepare slides and specimen shipments
  • Medical record scanning, obtaining medical records from other facilities with Release of Information protocols, preparing paper charts
  • Scheduling follow-up appointments
  • Provide coverage to Call Center if needed

Production Associate, Planwell Management, Customer Service

ARC Document Solutions
11.2007 - 08.2014
  • Demonstrate proper procedures for different project orders, document scanning and organizing including HIPPA Compliant record management, Architectural project management, large and small format scanning
  • Data entry, assisting client to use Planwell software
  • CAD Conversion
  • Large and small format printing including enterprise printing
  • Billing and processing invoices
  • Customer Service
  • High volume calls, assisting clients with Planwell troubleshooting, measurement conversions

Education

Phlebotomy Technician -

Mandl- College of Allied Health
New York, NY

Associates Degree - Health Science

Goodwin University
East Hartford, CT
12.2019

Medial Assistant Program Diploma -

Lincoln Tech Institute
Shelton, CT
05.2014

Skills

  • Self-motivated
  • Team player
  • Team leader
  • Administrative skills
  • Clinical skills
  • Electronic medical records
  • Medical record scanning
  • Documenting
  • HIPAA Compliant
  • Organizational skills
  • Time management skills
  • Patient diversity understanding
  • Patient culture respect
  • Vital signs
  • Patient intake
  • Phone triage
  • Phlebotomy
  • Professional presentation
  • Bedside manner
  • Communication skills
  • Troubleshooting skills
  • Customer service
  • Phone etiquette
  • Documentation
  • Timely execution of duties
  • Procedure Knowledge
  • Patient coordination
  • Medical Terminology
  • Data entry proficiency
  • Clerical Support
  • Schedule oversight
  • Scheduling expertise
  • Following up with patients
  • Schedule Coordination
  • Time Management
  • Customer Service

References

Available upon request

Timeline

Surgical Scheduler

Yale Medicine
01.2024 - Current

Registered Medical Assistant

Yale University
09.2021 - Current

Patient Care Associate (PCA (II)

Yale Hospital YNHH
10.2018 - 09.2021

Register Medical Assistant (MA II)

North East Medical Group YNHH
10.2017 - 10.2018

Register Medical Assistant Float

North East Medical Group YNHH
04.2016 - 10.2017

Registered Medical Assistant

Norwalk Medical Group
09.2014 - 05.2015

Register Medical Assistant

AFC Doctors Express Urgent Care
08.2014 - 04.2016

Production Associate, Planwell Management, Customer Service

ARC Document Solutions
11.2007 - 08.2014

Associates Degree - Health Science

Goodwin University

Medial Assistant Program Diploma -

Lincoln Tech Institute

Phlebotomy Technician -

Mandl- College of Allied Health

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Louie Dobles