Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
KAILYN WELLS
Detroit,MI
Summary
Overview
5
years of professional experience
Work History
Ascension Providence Hospital
Surgical Scheduler
05.2023 - Current
Job overview
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- Coded correct procedures for physician and billing purposes.
- Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
Ascension Providence Hospital
Medical Assistant
05.2023 - Current
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Henry Ford Health System
Contact Center Advocate
03.2021 - 03.2022
Job overview
- My job was to be a representative for the Henry Ford Health System.
- To ensure the needs of the customers and to make sure that the company serves their best interests.
- Scheduling appointments, delivering messages to the provider, prescription refills, etc.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Improved overall client satisfaction rates by promptly addressing concerns or issues with proposed solutions.
Henry Ford Health System
Clinical Service Representative
09.2019 - 03.2021
Job overview
- Greeting the patients with a warm & welcoming smile, ensuring that their information is up to date, offering further assistance, and providing direct contact information to reach the office.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Received recognition for outstanding performance as a Clinical Service Representative, consistently receiving positive feedback from both patients and colleagues alike.
- Delivered prompt service to prioritize customer needs.
Education
Fitzgerald Senior High SchoolWarren, MI
High School Diploma
06.2014
University Overview
GPA: 3.5 (Honors)
University of MichiganDearborn, MI
Bachelor of Arts from English
12.2025
University Overview
Status: Re-enrolling in the Winter (32 credits remaining)
Skills
- Communication
- Self-Motivated
- Organized
- Leadership
- Hardworking
- Dedicated
- Front office operations
- Procedure Knowledge
- HIPAA Compliance
- Patient coordination
- Insurance Authorizations
- Insurance Verification
Additional Information
Additional Information
Over the years, my customer service skills have improved. I have maintained positive and healthy relationships with my co-workers and developed my people skills. With gaining these new qualities, I have become more engaged and committed to the organizations that I am working for.References
References
- Ms. Eliece Jackson, (586)381-2585, Manager at Ascension Providence Hospital
- Ms. Kinshasa Lawson, (313) 802-5679, Supervisor at HFHS for Contact Center
- Ms. Angela Williams, (313) 916-1816, Manager at HFHS for CSR position
Timeline
Surgical Scheduler
Ascension Providence Hospital
05.2023 - Current
Medical Assistant
Ascension Providence Hospital
05.2023 - Current
Contact Center Advocate
Henry Ford Health System
03.2021 - 03.2022
Clinical Service Representative
Henry Ford Health System
09.2019 - 03.2021
Fitzgerald Senior High School
High School Diploma
University of Michigan
Bachelor of Arts from English
Similar Profiles
LaThanya JackLaThanya Jack
Certified Patient Care Technician at Ascension Providence HospitalCertified Patient Care Technician at Ascension Providence Hospital
Dawn BuhlDawn Buhl
Patient Care Technician at Ascension Providence HospitalPatient Care Technician at Ascension Providence Hospital
Denise Inmaculada CastilloDenise Inmaculada Castillo
CPCT at Ascension Providence HospitalCPCT at Ascension Providence Hospital