Angela Shorts
Detroit,MI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
20
20
years of professional experience
Work History
Registered Medical Assistant
Ascension Providence Hospital Southfield
12.2008 - Current
- Administered patient care, including vital sign monitoring and preparation for examinations.
- Assisted healthcare providers with clinical procedures, ensuring patient comfort and safety.
- Managed electronic health records, maintaining accuracy and confidentiality in patient information.
- Coordinated patient appointments and follow-ups to optimize clinic workflow and efficiency.
- Educated patients on treatment plans, medications, and preventive care measures to enhance understanding.
- Trained new staff on best practices for patient interaction and office protocols to ensure compliance.
- Implemented process improvements that enhanced operational efficiency within the medical office setting.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
St. John Hospital
05.2005 - 09.2007
- Assisted healthcare providers with patient assessments and medical histories.
- Administered medications and vaccinations under physician supervision.
- Coordinated patient appointments and managed scheduling for efficient workflow.
- Maintained accurate electronic health records using Athena.
- Performed routine laboratory tests and processed specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
High School Diploma -
Northwestern High School
Detroit, MICertificate -
National Institute of Technology
Dearborn, MISkills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Clinical documentation
- Phlebotomy techniques
- Patient scheduling
- Minor surgical assistance
- Medication administration
- Patient assessments
- Medical equipment operation
- Inventory management
- Regulatory compliance
- First aid and CPR
- Reliable team player
- Specimens collection and processing
- EMR / EHR
- Appointment setting
- OB/GYN procedures
Timeline
Registered Medical Assistant
Ascension Providence Hospital Southfield
12.2008 - Current
Medical Assistant
St. John Hospital
05.2005 - 09.2007
High School Diploma -
Northwestern High School
Certificate -
National Institute of Technology