Robin Lachance
Mercy Gastroenterology
Benton,KY
22
years of professional experience
Detail-oriented healthcare and administrative professional with experience in patient coordination, surgical and office scheduling, medical records management, and HIPAA compliance. Committed to enhancing patient care through efficient administrative support. Skilled in data entry, insurance verification, and electronic health records system (Epic) with strong organizational and communication abilities.
Work History
Surgical Scheduler / Administrative Support
11 Years 2 Months- Office Manager: Amanda Agee
- 270-443-0777
- Schedule surgical procedures using Epic EMR System and Microsoft with accuracy and efficiency.
- Educate patients on pre- and post-operative instructions, ensuring understanding and compliance.
- Answer patient and staff phone calls in a professional, courteous manner.
- Perform timely and accurate post-operative data entry and departmental filing.
- Prepare, update, and distribute daily surgical schedules; post updates on the surgical board.
- Coordinate with hospital departments to accommodate special surgical needs.
- Confirm procedure dates, times, and instructions with patients; ensure surgical clearances are obtained promptly.
Administrative Assistant / Office Coordinator
2 Years 8 Months- Greet and assist visitors with a strong commitment to customer service.
- Schedule and coordinate appointments for office personnel, ensuring efficient calendar management.
- Coordinate and track maintenance work orders to meet residential needs and ensure satisfaction.
- Assess and resolve residential concerns, providing timely support to maintain high customer satisfaction.
- Maintain the document archival room; file, organize, and retrieve records with accuracy and efficiency.
- Perform a variety of clerical tasks including copying, typing, scanning, and faxing.
- Highly organized and efficient in fast-paced environments; skilled at prioritizing and multitasking.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) with knowledge of office equipment and the ability to quickly learn new systems and software.
Administrative & Operations Support Specialist
5 Years- 502-897-4103
- Provided administrative support to HR, Site Operations, and five department managers.
- Managed front office operations: high-volume multi-line phone system, visitor assistance, and inquiry resolution.
- Scheduled and coordinated meetings, interviews, trainings, and on-site events.
- Prepared, edited, and distributed correspondence, agendas, documents, and meeting minutes.
- Served as liaison between the company and client, ensuring smooth day-to-day operations.
- Partnered with Operations Manager to develop a detailed monthly Client Services Report; format was adopted nationally as Sodexo’s standard reporting template.
- Maintained accurate departmental records and OSHA compliance documentation; achieved perfect federal OSHA inspection scores four consecutive years.
Administrative & Financial Support Specialist
2 Years 3 Months- 502-368-5806
- Provided direct support to the Senior Pastor and staff in coordinating church programs and activities.
- Prepared correspondence, bulletins, newsletters, minutes, reports, and administrative documents.
- Managed office operations including inventory, visitor assistance, and multi-line phone system.
- Oversaw church financials: processed invoices, managed payroll, and maintained balanced ledgers and budgets.
Education
Office Technologies - Office Administation
High School Diploma
Skills
EMR systems
Medical office experience
Administrative experience
Organizational skills
Medical receptionist
Medical terminology
Customer service
Clerical experience
Microsoft Office
Timeline
Surgical Scheduler / Administrative Support
Mercy Gastroenterology
04.2015 - CurrentRead More
Administrative Assistant / Office Coordinator
Midwest Area Property Mgmt.
01.2012 - 09.2014Read More
Administrative & Operations Support Specialist
Sodexo Facilities Mgmt
08.2006 - 08.2011Read More
Administrative & Financial Support Specialist
Beechmont Baptist Church
05.2004 - 08.2006Read More
Jefferson Community College
Office Technologies from Office Administation
Read More
Festus High School
High School Diploma
Read More