Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zyierah Toney

Monmouth Junction

Summary

Dedicated healthcare professional with over four years of experience in optimizing appointment coordination and insurance verification to enhance patient satisfaction. Proven expertise in healthcare communication, scheduling software, and teamwork ensures seamless operations and minimized wait times. Committed to elevating service quality through attention to detail and a supportive approach, consistently striving for continuous improvement in patient care processes. Passionate about fostering a positive healthcare environment that prioritizes patient needs and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Surgical Scheduler

Capital Health
12.2024 - Current
  • Manage authorization processes, ensuring compliance and efficiency in healthcare operations.
  • Collaborate with cross-functional teams to improve authorization workflows.
  • Impactful in maintaining high standards of patient confidentiality and data security.
  • Streamlined surgical scheduling processes, enhancing patient flow and reducing wait times for procedures.

Patient Access Representative

Penn Medicine
03.2023 - 12.2024
  • Coordinate patient appointments, ensuring efficient scheduling and reduced wait times.
  • Facilitate insurance verifications, enhancing patient satisfaction and reducing billing errors.
  • Maintain accurate patient records, ensuring compliance with healthcare regulations.
  • Resolve patient inquiries promptly, improving service quality and patient trust.

Medical Receptionist

Montgomery Internal Medicine
06.2022 - 09.2023
  • Managed patient scheduling, enhancing appointment efficiency and reducing wait times.
  • Coordinated communication between patients and medical staff, improving service satisfaction.
  • Handled billing inquiries, ensuring accurate and timely processing of patient accounts.
  • Maintained patient records, ensuring confidentiality and compliance with healthcare regulations.

Medical Receptionist

Princeton Radiology
08.2021 - 04.2022
  • Managed patient scheduling, enhancing appointment efficiency and improving patient flow.
  • Handled insurance verifications, reducing claim rejections and ensuring accurate billing.
  • Facilitated communication between medical staff and patients, fostering a supportive environment.

Education

Associates - Pre social work/human resources

Middlesex County College
Edison, NJ
05.2025

Diploma - undefined

Franklin Highschool
Franklin, NJ
06.2019

Bachelor's - Social Work

Rider University
05-2027

Skills

  • Customer Service
  • Time Management
  • Team Collaboration
  • Insurance Verification
  • HIPAA compliance
  • Healthcare Communication
  • Scheduling Software
  • Attention to Detail
  • Front office operations

Certification

  • CPR Certification at American Red Cross
  • Sep 2024 - Sep 2026

Timeline

Surgical Scheduler

Capital Health
12.2024 - Current

Patient Access Representative

Penn Medicine
03.2023 - 12.2024

Medical Receptionist

Montgomery Internal Medicine
06.2022 - 09.2023

Medical Receptionist

Princeton Radiology
08.2021 - 04.2022

Diploma - undefined

Franklin Highschool

Associates - Pre social work/human resources

Middlesex County College

Bachelor's - Social Work

Rider University

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