ALIA BARRETT
Surgical Scheduler
Philadelphia,PA
Summary
Dedicated professional with a robust background spanning over five years in retail operations, complemented by extensive expertise in delivering exceptional customer service across various industries. In addition to my proficiency in cashiering, retail, and banking operations, I bring valuable experience from the healthcare field, having worked in a hospital environment as a surgical scheduler. Leveraging a solid foundation in financial services, I ensure accuracy, efficiency, and client satisfaction. Adept at navigating complex transactions, resolving inquiries, and fostering strong client relationships, my diverse skill set encompasses both banking acumen and a customer-centric approach. My proven ability to thrive in fast-paced environments uniquely combines financial expertise with insights gained from the healthcare sector, driving results and enhancing the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Surgical Scheduler
Jefferson Hospital
Philadelphia, PA
12.2023 - Current
- Efficiently registered and admitted patients by accurately collecting and inputting personal information, insurance details, and medical history into the electronic health record Epic system.
- Verified insurance coverage, clarified financial responsibilities, and facilitated insurance claims processing, resulting in improved billing accuracy and patient satisfaction.
- Scheduled appointments, surgeries, and procedures, coordinating with medical staff and ensuring optimal patient care and operational efficiency.
- Provided exceptional customer service, addressing patient inquiries, resolving issues promptly, and maintaining a welcoming and supportive environment during the admission process.
- Collaborated with healthcare professionals and administrative staff to streamline patient flow, resolve registration discrepancies, and ensure compliance with healthcare regulations and confidentiality standards.
- Utilized Epic proficiently, contributing to accurate record-keeping and administrative effectiveness.
- Collected and processed co-payments and out-of-pocket charges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bank Teller
Wells Fargo
Philadelphia, PA
10.2022 - 07.2023
- Served customers by performing account transactions and providing account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Provided customers with knowledge of current products and services to make their customer experience more enjoyable
- Introduced customers to bankers to ensure customers' financial goals were met.
- Consistently received positive feedback from customers, leading to a 20% increase in customer satisfaction scores over six months. Recognized as a top performer in delivering exceptional service and addressing client inquiries effectively.
- Resolved complex customer issues promptly, leading to a 25% reduction in escalated complaints. Acknowledged for problem-solving abilities and the ability to diffuse tense situations while maintaining professionalism.
- Trusted with end-of-day balancing and reconciliation responsibilities, ensuring accurate financial reporting and maintaining compliance with banking regulations.
- Have experience with Microsoft Office, Word, Excel, PowerPoint, and Outlook, answering phones, solving customer inquiries, and scheduling appointments.
Sales Associate
Lowes Home Improvement
Philadelphia, PA
01.2022 - 08.2022
- Performed various points of-sale register transactions, including returns, and payments, counting cash efficiently and accurately, handling refunds, making returns, filing orders for specialty products, and delivering fast, friendly, and professional checkout experience
- In addition, scanned and bagged items accurately and efficiently, managed cash registers, payments, and exchanges, and helped maintain a clean and safe store.
- Received numerous commendations from customers for providing friendly, knowledgeable, and efficient service. Maintained a 95% positive feedback rating in customer satisfaction surveys.
- Played a pivotal role in identifying and preventing potential fraudulent transactions, resulting in a 20% decrease in discrepancies and errors at the checkout, thereby ensuring accurate financial transactions.
- Actively participated in team training sessions and contributed to the onboarding process for new cashiers, facilitating a seamless integration and ensuring consistency in service quality.
- Ranked as the top performer for Lowe's credit card applications in July 2022, consistently surpassing all team members in securing new credit card accounts.
Sales Associate
Gap Inc.
Philadelphia, PA
04.2018 - 10.2018
- Generated sales by engaging and connecting with customers and maintaining a neat, clean, and safe working and shopping environment.
- Also spoke with knowledge and confidence to customers about styles and fit to cultivate customer loyalty through customer engagement.
- Actively looking and conversing with customers to prevent loss or theft.
- Awarded "Employee of the Month" for April 2018 in recognition of outstanding performance, dedication, and contributions to team success and customer satisfaction.
- Lastly, responsible for creating seamless brand experiences between in-store and online shopping.
Cashier
Shoprite
Philadelphia, PA
10.2016 - 10.2020
- Performed duties such as scanning products, collecting payments, counting money from cash drawers, comparing receipts with revenues, taking and fulfilling customer orders, and solving customer inquiries
- Maintained accurate cash drawer balances with zero discrepancies, adhering to ShopRite's stringent cash handling policies and procedures.
- Demonstrated extensive product knowledge and successfully upsold promotional items or loyalty program memberships, contributing to an increase in add-on sales at the checkout counter.
- Collaborated effectively with team members, assisting in training new cashiers, contributing ideas for process improvements, and maintaining a supportive and cohesive work environment.
- In addition, delivered great customer experiences while providing accurate, friendly, and efficient checkout service; accurately scanned, priced, and bagged products; collected proper payment; and provided adequate change if necessary. Performed transactions and collect payments by accepting customers' cash, check, or credit/debit card payments
Education
Some College (No Degree) - Business Administration
Community College of Philadelphia
Philadelphia, PASkills
- Cash Handling
- Account Management
- Risk Assessment
- Fraud Prevention
- Problem-Solving
- Customer Relationship Management
- Product Knowledge
- Upselling Techniques
- Customer Service
- Knowledge of medical terminology and insurance procedures
- Epic
Certification
Adult and Pediatric First Aid/CPR/AED Certification, American Red Cross
- Issued: July 25, 2023
- Expiration: July 25, 2025
Accomplishments
- Employee of the Month, July 2016
- Employee of the Month, April 2018
- Highest credit applications, July 2022
Timeline
Surgical Scheduler
Jefferson Hospital
12.2023 - Current
Bank Teller
Wells Fargo
10.2022 - 07.2023
Sales Associate
Lowes Home Improvement
01.2022 - 08.2022
Sales Associate
Gap Inc.
04.2018 - 10.2018
Cashier
Shoprite
10.2016 - 10.2020
Some College (No Degree) - Business Administration
Community College of Philadelphia