TIFFANI THOMAS
Suitland,md
Summary
Proactive and personable aspiring records assistant who will go above and beyond basic task. A team player who strongly believes in customer sanctification and meeting goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Building Supervisor
Prince Georges County Board of Education
MD
04.2007 - Current
- Plan a prepare employee work schedules
- Coordinate activities with other departments to ensure services is provided in a timely manner
- Inspect work performed to ensure that it meets specifications and standards
- Perform or assist with cleaning duties as necessary
- Investigate complaints about service and equipment, and take corrective action
- Inspect and evaluate the physical conditions of the School to determine the type of work required
- Check and maintain equipment to ensure that is in working order
- Inventory stock to ensure that supplies and equipment are available in adequate amounts
- Evaluate employee performance
- Perform ground maintenance task, such as removing snow, mowing the lawn and cleaning up debris.
Customer Service Representative
Access Worldwide Communications
Arlington, VA
06.2005 - 02.2007
- Confer with customers by telephone to provide information about their AT&T services, enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as action taken
- Check to ensure that the appropriate changes were made to resolve customers’ problem
- Solicit sales of new or additional services or products
- Recommend improvements in products, packaging , service or billing methods and procedures to prevent future problems with services.
Call Center/Dispatcher
Diakon Logistics Delivery Company
District Heights, MD
09.2003 - 10.2005
- Using computers for various applications, such as database management or word processing
- Create, maintain, and enter information in database
- Confirm and schedule appointments with customers
- Track the status of requisitions, and orders
- Respond to customer and supplier inquiries about order status, changes, or cancellations
- Perform a variety of general clerical duties with in the department such as data entry, light typing, answering the phones making copies and maintaining files
- Dispatching.
Accounts Payable File Clerk
Federal Reality Investment Trust
Rockville, MD
06.2001 - 03.2002
- Set up and manage files, maintaining document attendance records and correspondence
- Operate office equipment, such as fax machines, copiers
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence
- Mail out checks.
Education
Career Diploma - Administrative Assistance And Secretarial Science
Ashworth College
Norcross, GA09-2020
High School Diploma -
Largo High School
08.2001
Skills
- Administration and Management
- Coordination Time Management
- Active learning
- Telecommunications
- Active Listening
- Complex Problem Solving
- Judgment and Decision Making
Timeline
Building Supervisor
Prince Georges County Board of Education
04.2007 - Current
Customer Service Representative
Access Worldwide Communications
06.2005 - 02.2007
Call Center/Dispatcher
Diakon Logistics Delivery Company
09.2003 - 10.2005
Accounts Payable File Clerk
Federal Reality Investment Trust
06.2001 - 03.2002
Career Diploma - Administrative Assistance And Secretarial Science
Ashworth College
High School Diploma -
Largo High School
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