TIFFANIE HEBERT
Marysville,WA
Summary
Resourceful Solutions Delivery Manager known for productive and efficient task completion. Specialize in project management, process and procedure management, as well as technical troubleshooting. Excel in communication, leadership, and problem-solving to navigate complex challenges and deliver solutions that exceed expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service & Solutions Delivery Mgr.
Service & Solutions Delivery
01.2020 - Current
- Led and engaged in projects/CAPAs to determine root causes for issues and implement corrective/preventative actions
- Supported service projects by leveraging expertise in Service Delivery, QMS processes, and market variations. Collaborated with global business units and leaders to enhance understanding of service processes. Contributed to the development of global service processes.
- Developed strong relationships with internal customers to understand business needs and requirements.
- Monitored project performance metrics against established targets in order to ensure objectives are met.
- Organized cross-functional teams from different departments such as engineering, finance and marketing when needed for specific projects.
- Provided leadership support by motivating team members through effective communication techniques.
- Monitored technology standards and user requirements to assist proposal, project and deployment launches.
Business Process Specialist
Philips Healthcare
10.2008 - 01.2020
- Collaborated with Program Manager to analyze existing processes and implement new process maps
- Collaborated actively with team members to improve organizational efficiency and productivity through seamless deployment of innovative workflows
- Acted as a liaison to support smooth interactions between the organization and customers, enhancing overall operational efficiency.
- Applied technical skills in using Microsoft Office tools and SAP to improve analytical capabilities while maximizing efficiency. Consistently met project milestones by effectively managing time and workload.
Education
Associates - Human Services
Skagit Valley Community College
Skills
- Project Management
- Problem Resolution
- Data Analysis
- Compliance Monitoring
- Requirements Gathering
- Cross-Functional Collaboration
- International business
- Stakeholder Communications
- Processes and procedures
- Analytical and Critical Thinking
- Interpersonal Communication
- MS Office
Accomplishments
- Nominated Participant in the Philips Diversity, Equity & Inclusion Mentor/Mentee Program
- Philips Leader Readiness Program
- Pinnacle Gold Award
References
Available upon request
Certification
- LEAN Basics/Kaizen Certification
- Greenbelt Certification
Timeline
Service & Solutions Delivery Mgr.
Service & Solutions Delivery
01.2020 - Current
Business Process Specialist
Philips Healthcare
10.2008 - 01.2020
Associates - Human Services
Skagit Valley Community College