TIFFANIE VOLTAIRE
accounting
Fort Lauderdale,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively,bringing top notch skills in oral and written communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airport Security
Global Elite Group/infinity Protection Services
09.2023 - Current
- Screen passengers and luggage, ensuring compliance with security protocols and preventing prohibited items
- Collaborate with team members to maintain a secure environment, enhancing overall airport safety
- Identify and resolve security breaches swiftly, minimizing disruptions and maintaining passenger trust
- Utilize advanced screening technology to detect threats, contributing to a safer travel experience
- Analyze passenger behavior patterns to identify potential threats, improving security measures and reducing risk
- Coordinate with law enforcement agencies to manage security incidents, ensuring swift resolution and minimal disruption
- Conduct thorough inspections of luggage and cargo, ensuring compliance with all security regulations
- Lead daily briefings to update team on security threats and procedural changes, ensuring optimal preparedness and compliance.
Aircraft Cabin Cleaner
Jetstream Ground Services
03.2021 - 09.2023
- Demonstrate a strong work ethic and punctuality, ensuring aircraft cleanliness and safety, fostering a dependable and efficient work environment
- Adhere to strict cleaning protocols, guaranteeing aircraft hygiene and passenger safety through meticulous attention to detail and consistency
- Work seamlessly with team members to maintain aircraft cleanliness, contributing to a cohesive and productive work atmosphere
- Consistently achieve high standards of aircraft cleanliness, directly contributing to enhanced passenger satisfaction and operational efficiency
- Work closely with team members to maintain high cleanliness standards in aircraft, showing strong communication skills and a commitment to teamwork.
Wheelchair Agent
Envoy Air
03.2020 - 02.2021
- Deliver exceptional assistance to passengers with disabilities, ensuring timely and safe transport, enhancing overall customer satisfaction
- Execute wheelchair assistance protocols with precision, maintaining strict adherence to safety regulations and company standards
- Provide compassionate and enthusiastic support to passengers in need, consistently demonstrating a positive attitude and dedication to service
- Eager to learn and excel, consistently deliver exceptional service, ensuring timely assistance and enhancing passenger experience.
Security Officer
Allied Security
04.2018 - 01.2020
- Ensured site safety and security by conducting regular patrols and monitoring surveillance systems, resulting in a 30% decrease in incidents
- Worked closely with team members to develop and implement security protocols, enhancing overall site safety and efficiency
- Maintained detailed logs and reports of daily activities and incidents, ensuring accurate and timely documentation for security audits
- Responded swiftly to emergencies and resolved security issues, significantly reducing response times and improving site safety
- Provided assistance and guidance to visitors and staff, fostering a safe and welcoming environment while ensuring compliance with security procedures
- Conducted risk assessments and implemented preventive measures, minimizing potential security threats.
Passenger Service Agent
SMS International Shore Operations
03.2017 - 05.2018
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
Education
Bachelor of Science - Accounting
Miami Dade College
Miami, FL06.2026
High School Diploma -
Miami Edison Senior High
Miami, FL08.2018
Skills
- customer service ( 6 years)
- Problem-solving
- Attention to detail
- Patrol
- Access control
- Team collaboration
- Cargo inspection
- X-ray screening
- Conflict resolution
- Perimeter security
- Pat-down procedures
- Threat detection
- Incident resolution
- Leadership
- Creativity
- Communication skills
- Critical thinking
- Organizational skills
- Digital marketing
- Baggage handling
- Check-in procedures
- Ticketing knowledge
- Airport Security
- Check-in processes
- FAA Regulations
- Customer Service
- Creative Thinking
- Attention to Detail
- Heavy Lifting
- Prepare Orders
- International Shipments
- Active Listening
- Aircraft Greeting
- Luggage Assistance
- Problem Resolution
- Agent Coordination
- Checking in Passengers
- Personal Grooming
- Ramp Service
- Issuing Tickets
- Escorting Customers
- Check-In Procedures
- Client Relationships
Certification
- Guard Card
- TWIC Card
- Certified Medical Assistant (CMA)
Languages
English, French, creole
Full Professional
Timeline
Airport Security
Global Elite Group/infinity Protection Services
09.2023 - Current
Aircraft Cabin Cleaner
Jetstream Ground Services
03.2021 - 09.2023
Wheelchair Agent
Envoy Air
03.2020 - 02.2021
Security Officer
Allied Security
04.2018 - 01.2020
Passenger Service Agent
SMS International Shore Operations
03.2017 - 05.2018
Bachelor of Science - Accounting
Miami Dade College
High School Diploma -
Miami Edison Senior High
- Guard Card
- TWIC Card
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