Aleicia M. Williams
Washington,DC
Summary
Motivated and seeking a challenging opportunity that would allow me to demonstrate and utilize my strong Receptionist, Administrative Assistant, Switchboard and organizational skills for the benefit of the organization.
Overview
21
21
years of professional experience
Work History
Receptionist (Customer Experience Associate)
District Dogs
08.2024 - 01.2025
- Staffing the front desk and managing Pet Parents.
- Processing transactions, creating and sending report cards.
- Providing exceptional customer service to clients.
- Communicating vital information regarding dogs' health and behavior.
Overnight Valet Cashier
Towne Park Valet Parking
07.2021 - 07.2024
- Securing guest vehicle keys and reconciling revenue.
- Providing exceptional hospitality services.
- Maintaining a pleasant and professional attitude with guests.
Receptionist
Williams Lea (Baker McKenzie Law Firm)
02.2018 - Current
- Maintaining and managing the front office area.
- Greeting clients and visitors.
- Scheduling and routing clients.
Office Services Floater/Receptionist
Robert Half Legal Washington DC
10.2017 - 02.2018
- Providing administrative support for staff of eighty.
- Answering and transferring multi-line phones.
- Handling projects as assigned.
Charge of Quarters/Correctional Officer
Hope Village Inc. Re Entry Halfway House
09.2015 - 08.2017
- Ensuring the accountability of inmates.
- Conducting searches for contraband.
- Dispensing medication and keeping logs.
Cashier
Safeway, Vista City Location
06.2015 - 12.2015
- Providing first-class customer service.
- Counting and reconciling cash and coupons.
Lead Ramp/Baggage Handler Agent
Air Wisconsin Airlines Corporation, Dulles Airport
10.2011 - 07.2014
- Ensuring the safe movement of baggage and cargo.
- Guiding aircraft in and out of terminal areas.
Program Manager Site Auditor
National Gaylord Resort and Convention Hotel, Towne Park
05.2009 - 05.2011
- Managing and coordinating audits offsite.
- Performing detailed audits for compliance.
Resident Service Coordinator
Gramercy at Metropolitan Park (Kettler)
05.2008 - 06.2009
- Maintaining the front desk area.
- Auditing incoming mail and packages.
Receptionist/ Charity Outreach Coordinator
Combined Federal Campaign of the National Capital Area
07.2005 - 02.2009
- Providing administrative support for staff of forty.
- Coordinating meetings and scheduling conference room reservations.
Education
Graduated Holy Spirit Catholic High School for Girls -
Holy Spirit Catholic High School for Girls
01.1986
Washington School for Secretaries -
Washington School for Secretaries
01.1989
Skills
- Microsoft Office Suite
- Adobe Acrobat
- Outlook
- Manhattan One Software
- Cisco IP Phone System
- Jabber
- ServiceNow
- Chrome River
- Customer service
- Interpersonal skills
- Communication skills
- Time management
- Software learning
- Self-motivation
- Critical thinking
- Problem solving
- Attention to detail
Timeline
Receptionist (Customer Experience Associate)
District Dogs
08.2024 - 01.2025
Overnight Valet Cashier
Towne Park Valet Parking
07.2021 - 07.2024
Receptionist
Williams Lea (Baker McKenzie Law Firm)
02.2018 - Current
Office Services Floater/Receptionist
Robert Half Legal Washington DC
10.2017 - 02.2018
Charge of Quarters/Correctional Officer
Hope Village Inc. Re Entry Halfway House
09.2015 - 08.2017
Cashier
Safeway, Vista City Location
06.2015 - 12.2015
Lead Ramp/Baggage Handler Agent
Air Wisconsin Airlines Corporation, Dulles Airport
10.2011 - 07.2014
Program Manager Site Auditor
National Gaylord Resort and Convention Hotel, Towne Park
05.2009 - 05.2011
Resident Service Coordinator
Gramercy at Metropolitan Park (Kettler)
05.2008 - 06.2009
Receptionist/ Charity Outreach Coordinator
Combined Federal Campaign of the National Capital Area
07.2005 - 02.2009
Washington School for Secretaries -
Washington School for Secretaries
Graduated Holy Spirit Catholic High School for Girls -
Holy Spirit Catholic High School for Girls