Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Tiffanie Zellner

Orlando,Florida

Summary

General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operational management and customer service delivery. Expertise in motivating and developing teams to achieve results in competitive markets.

Overview

6
6
years of professional experience

Work History

General Manager

Extended Stay America
Orlando, Florida
07.2024 - 07.2025
  • Oversaw daily operations to ensure efficient workflow and productivity.
  • Managed budgets and resources to optimize departmental performance.
  • Fostered a positive work environment through effective communication and leadership.
  • Coordinated training programs to enhance staff skills and capabilities.
  • Maintained strong relationships with clients, stakeholders, and key partners.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Assistant General Manager

Extended Stay America
Orlando, Florida
02.2023 - 07.2024
  • Coordinated daily operations to ensure compliance with company policies.
  • Implemented training programs for new staff members to enhance effectiveness.
  • Managed scheduling and optimized resource allocation to improve productivity.
  • Facilitated interdepartmental communication to promote collaboration.
  • Analyzed customer feedback to enhance service delivery standards.
  • Oversaw inventory management, maintaining accurate stock levels at all times.
  • Resolved customer complaints promptly while upholding a professional demeanor.
  • Executed administrative tasks including filing and document preparation.

Guest Service Representative

Extended Stay America
Orlando, FL
06.2019 - 02.2023
  • Facilitated guest check-in and check-out processes to enhance efficiency.
  • Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
  • Maintained hotel safety and security protocols to protect guests and staff.
  • Demonstrated comprehensive knowledge of hotel services and amenities.

Education

High School Diploma -

Wekiva High School
Apopka, FL
01.2015

Skills

  • Multitasking
  • Problem resolution
  • Verbal and non-verbal communication
  • Team collaboration
  • Staff training and development
  • Customer relationship management
  • Inventory management
  • Safety compliance
  • Conflict resolution strategies
  • Budget management
  • Decision making
  • Vendor negotiations
  • Customer relations
  • Goal setting
  • P&L management
  • Leadership and team building
  • Sales strategies
  • Quality management
  • Training and coaching
  • Team oversight
  • Budgeting and cost control
  • Employee development
  • Staff motivation
  • Purchasing and planning
  • Operations management
  • Workflow planning
  • Budget coordination
  • Compliance standards
  • Quality assurance

Interests

 American Red Cross Volunteer, ServSafe Certified

References

District Manager, Shawn Williams (407) 221-6956

swilliams@extendedstat.com

General Manager, Camille Huges (407) 494-9142

General Manager, Madison Jamerson (407)-448-9126

jamersonmandison@gmail.com

Timeline

General Manager

Extended Stay America
07.2024 - 07.2025

Assistant General Manager

Extended Stay America
02.2023 - 07.2024

Guest Service Representative

Extended Stay America
06.2019 - 02.2023

High School Diploma -

Wekiva High School

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