Tiffany Adams
Lake Saint Louis,MO
Summary
Adept at providing exceptional patient care and support, as demonstrated during my tenure at Saint Lukes Hospital. Skilled in medical chart documentation and emergency response, I excel in fast-paced environments, ensuring accurate care planning and effective communication. My professionalism and ability to quickly adapt have consistently enhanced patient satisfaction and team efficiency. Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DSP
CDD
KANSAS CITY, MO
09.2024 - Current
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Managed challenging behaviors through positive reinforcement techniques.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Created detailed and individualized plans to best support patients.
- Transported patients safely to social activities and doctors appointments.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Ensured safety protocols were followed in accordance with company policies.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Attended continuing education classes related to medication administration topics.
- Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Monitored patient vital signs and responded to emergencies as needed.
- Followed protocols for disposing of expired or unused medications safely.
- Assisted in updating patient care plans with medication changes and observations.
- Maintained accurate medication records for each patient.
- Assessed patient needs in response to medications.
- Planned and served meals and snacks to patients according to prescribed diets.
- Utilized electronic health record systems for entering medication orders and patient information.
- Provided direct patient care, including wound dressing, IV therapy, tube feeding, vital signs monitoring and medication administration.
- Assisted with tracheostomy care including changing tubes and suctioning secretions.
- Checked tubes, floats, rafts for tears or rips before issuing them out to guests.
- Performed basic nursing duties including wound care, catheter care and tube feedings under the supervision of a registered nurse.
- Delivered broad range of general nursing care services in areas of vital signs, EKG, phlebotomy, catheters, feeding tubes, IV and central lines.
Mobile Phlebotomist
Health Screening LLC
Clearwater, FL
10.2023 - Current
- Performed centrifugation and specimen aliquoting for sample preparation.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Calibrated equipment according to manufacturer specifications.
- Adhered to HIPAA guidelines regarding patient privacy.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared and packaged specimens for courier transport.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Performed blood draws and specimen collections at various locations throughout the area.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Phlebotomist/ Medical Assistant
KC Care Clinic
Kansas City, MO
03.2024 - 09.2024
- Maintained patient comfort and safety throughout the phlebotomy process.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Followed all safety protocols when handling hazardous materials.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Assisted in the training and mentoring of new phlebotomy staff.
- Performed venipuncture and other blood collection procedures according to established standards.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Input medical and insurance information into database for inclusion in patient records.
PRN – CNA
Cascades Temp Agency
Overland Park, KS
01.2024 - 09.2024
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Administered medications under supervision of a licensed nurse.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Swing Sit Manager
Cherokee federal Nation Temp Agency
Kansas City, MO
06.2022 - 05.2024
- Prepared detailed reports on mailroom operations and metrics for management review.
- Coordinated bulk mailings, including folding, stuffing, sealing, and stamping.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Provided customer service to internal and external inquiries regarding mail services.
- Ensured compliance with federal regulations governing mailing processes.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Scanned documents into electronic filing systems.
- Managed inventory of mailing supplies, including envelopes, stamps, and packaging materials.
- Implemented mail tracking systems to ensure accountability and efficient processing.
Medical Assistant/ Phlebotomist
Encompass
Kansas City, MO
10.2023 - 03.2024
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Filed insurance claims forms in accordance with applicable regulations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Scheduled appointments for patients via phone and in person.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Positioned patients properly during examination or treatment for comfort and safety.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Processed orders for medical supplies and lab equipment.
Medical Assistant
Swope Health Services
Kansas City, MO
07.2022 - 07.2023
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Prepared patients for examination and treatment.
- Ensured that all medical charts were complete prior to each patient's visit.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Performed throat swabs and other basic diagnostic procedures.
- Performed patient histories, vital signs, and medical screenings.
- Assisted with minor surgical procedures.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
Tax Examiner
TTEC temp agency
Kansas City, MO
06.2022 - 03.2023
- Managed multiple projects simultaneously while meeting deadlines.
- Monitored and directed work of lower-level clerks.
- Sorted and distributed mail to internal staff and prepared outgoing mail.
- Processed incoming mail, sorted documents, and distributed accordingly.
- Provided assistance with general clerical functions such as photocopying, faxing, mailing.
- Typed, formatted and edited correspondence and other documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Pediatric Medical Assistant
Swope Health Services
Kansas City, Missouri
02.2022 - 06.2022
- Administered vaccinations and recorded patient reactions.
- Changed dressings on wounds to prevent infection and check for healing.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Assisted with scheduling appointments for patients and follow-up visits.
- Assisted pediatricians in conducting routine check-ups and patient assessments.
- Answered phone calls from patients to answer questions or address concerns related to their care.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
- Escorted patients from the waiting area into an exam room at the start of their appointment.
- Administered vaccines, injections, and other treatments as directed by physicians.
- Monitored and recorded vital signs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Pharmacy Technician
Walgreen's Pharmacy
Kansas City, MO
01.2021 - 02.2022
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Operated cash registers to accept payments from customers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Verified prescriptions and drug labels, documents and packages.
- Prepared and processed medical insurance claim forms and records.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Lead Medical Assistant
KC Pediatrics
Kansas City , MO
03.2020 - 09.2021
- Administered medications under physician's supervision.
- Ordered medical supplies, equipment, and medications as needed.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Prepared patients for examination and treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Performed throat swabs and other basic diagnostic procedures.
- Performed patient histories, vital signs, and medical screenings.
- Assisted with minor surgical procedures.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
- Implemented infection control and safety protocols.
- Educated parents and guardians on children's health, nutrition, and wellness.
- Administered vaccinations and recorded patient reactions.
- Collected and processed laboratory specimens.
- Changed dressings on wounds to prevent infection and check for healing.
CNA
BRIVA HOME HEALTH
Kansas City, MO
01.2020 - 09.2021
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Checked patients' pulse, temperature and respiration.
- Provided companionship and monitored health condition of clients.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported clients to doctor appointments and social events.
CNA
Best Home Health And Hospice
Brighton, MO
03.2018 - 09.2020
- Administered medications and educated patients and families on correct at-home administration.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Provided emotional support to both patients and families during difficult times.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call signals and signal lights to determine patients' needs.
- Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
- Provided companionship to patients while encouraging them to remain active within their limitations.
Phlebotomist
Saint Lukes Hospital
Kansas City, Missouri
03.2018 - 07.2020
- Performed centrifugation and specimen aliquoting for sample preparation.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Flushed intravenous lines with saline to prevent blockages.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Assessed plasma collection machines for proper functionality.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimen samples and transported to laboratory for processing.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Medical Assistant
Saint Lukes Neurology
Kansas City, MO
07.2018 - 03.2020
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Changed dressings on wounds to prevent infection and check for healing.
- Inspected equipment to ensure proper working order prior to use on patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected samples from patients for laboratory testing purposes.
- Handled general office duties to support administrative staff during peak hours.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered medications under physician's supervision.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients on vaccine efficacy, potential side effects, and post-vaccination care.
- Monitored patients for adverse reactions following vaccinations.
- Assisted in setting up and dismantling vaccination sites, ensuring operational efficiency.
Education
Associate of Science - Practical Nursing
Donnelly College
Kansas City, KS01-2025
Associate of Applied Science - Nursing Science
Heritage College
Kansas City, MO04-2014
High School Diploma -
Southeast High School
Kansas City, MO05-2001
Skills
- Communication skills
- Medical chart documentation
- Housekeeping
- Disability care
- Heart saver CPR AED
- Certified in CPR/AED
- Medical appointment scheduling
- Hospice care
- Personal Care Equipment Operation
- Clear communication
- Direct care aide
- Fast learner
- Emergency response
- Care planning
- Monitor vital signs
- Problem-solving
- Administer medication
- Client transportation
- Bedside manner
- Infection control
- Written communication
- Feeding assistance
- Effective communication
- Professionalism
- Team leadership
- G-Tube bag feeding/ Bolus syringe feeding
- Tracheostomy care
Certification
- Donnelly College
2024- Current
Practical Nursing Program - Heritage College
2013-2014
Associate’s degree in applied
science nursing. - Nationally Registered Medical Assistant -2014
- Phlebotomist - 2016
- KS certified CNA - 2015
- MO certified CNA - 2018
- Southeast High School Graduated Class of - 2001
- L1MA certified - 2024
- Licensed Class E driver
- Red Cross CPR certified - 2024
References
References available upon request.
Timeline
DSP
CDD
09.2024 - Current
Phlebotomist/ Medical Assistant
KC Care Clinic
03.2024 - 09.2024
PRN – CNA
Cascades Temp Agency
01.2024 - 09.2024
Mobile Phlebotomist
Health Screening LLC
10.2023 - Current
Medical Assistant/ Phlebotomist
Encompass
10.2023 - 03.2024
Medical Assistant
Swope Health Services
07.2022 - 07.2023
Swing Sit Manager
Cherokee federal Nation Temp Agency
06.2022 - 05.2024
Tax Examiner
TTEC temp agency
06.2022 - 03.2023
Pediatric Medical Assistant
Swope Health Services
02.2022 - 06.2022
Pharmacy Technician
Walgreen's Pharmacy
01.2021 - 02.2022
Lead Medical Assistant
KC Pediatrics
03.2020 - 09.2021
CNA
BRIVA HOME HEALTH
01.2020 - 09.2021
Medical Assistant
Saint Lukes Neurology
07.2018 - 03.2020
CNA
Best Home Health And Hospice
03.2018 - 09.2020
Phlebotomist
Saint Lukes Hospital
03.2018 - 07.2020
- Donnelly College
2024- Current
Practical Nursing Program - Heritage College
2013-2014
Associate’s degree in applied
science nursing. - Nationally Registered Medical Assistant -2014
- Phlebotomist - 2016
- KS certified CNA - 2015
- MO certified CNA - 2018
- Southeast High School Graduated Class of - 2001
- L1MA certified - 2024
- Licensed Class E driver
- Red Cross CPR certified - 2024
Associate of Science - Practical Nursing
Donnelly College
Associate of Applied Science - Nursing Science
Heritage College
High School Diploma -
Southeast High School
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